Published
10048442_Microsoft_Unified_Support_Leistungen
Notice number: 00688881-2026
KEY INFORMATION
- Submission deadline
- • Oct 23, 2026
- Location
- 🇩🇪 Germany
- Contracting authority
- Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
- Accepted Languages
- German
- Tender type
- Services
- Contract Value
- Published date
- Oct 6, 2026
TENDER DESCRIPTION
The subject of the tender is services of Microsoft Unified Enterprise Support. The scope of services owed is divided into the following service blocks: Service block A - Foundational Services Service block B - Enhanced Solutions: Enhanced Designated Engineering (EDE) Of decisive importance is the "Unified Enterprise Support Services Description (USSD)" attached as Annex 1 to the service description, German version (as of November 2025). In addition, the USSD applies to the more detailed design of the aforementioned service blocks, in particular with regard to service levels, severity levels, response times and service conditions. The contractor ensures that the services are provided using Microsoft’s original support and escalation structures. The subject of the tender is services of Microsoft Unified Enterprise Support. The scope of services owed is divided into the following service blocks: Service block A - Foundational Services Service block B - Enhanced Solutions: Enhanced Designated Engineering (EDE) Of decisive importance is the "Unified Enterprise Support Services Description (USSD)" attached as Annex 1 to the service description, German version (as of November 2025).…
TENDER BRIEF
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DIRECTORY • 3 FILES
- Tender detail pageLINK
- Submission PortalLINK
- TED PortalLINK
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