Published
Αναβάθμιση και επέκταση πολυκαναλικού συστήματος εξυπηρέτησης πολιτών 1555
Notice number: 00550400-2026
KEY INFORMATION
- Submission deadline
- • Sep 11, 2026
- Location
- 🇬🇷 Greece
- Contracting authority
- Ειδικη υπηρεσια επιτελικη δομη εσπα υπουργειου εργασιας και κοινωνικης ασφαλισης
- Accepted Languages
- Greek
- Tender type
- Services
- Contract Value
- Published date
- Aug 10, 2026
TENDER DESCRIPTION
This tender focuses on the upgrade and expansion of the 1555 multichannel citizen service system, encompassing comprehensive 1st level customer service operations via voice, text, and video, alongside dedicated helpdesk and support services for system development, operation, and interoperability. The scope further includes satisfaction surveys, quality assurance, expert studies on entity-specific topics, and extensive service training for various user groups. Required technical architecture demands adherence to SOA principles, Web Services, XML, JSON, OASIS SCA, BPEL/BPMN, operation within a virtual machine environment, and compatibility with G-Cloud infrastructure. Economic operators must demonstrate an average general annual turnover for the last three financial years equal to at least 30% of the estimated contract value, excluding the option right and VAT. The contract duration is set for thirty months from signing, with a potential extension of up to 50% of its initial term.
TENDER BRIEF
The contract duration is set for thirty (30) months from the date of its signing. The total duration of the contract can be extended by a reasoned decision of the contracting authority for up to 50% of its initial term. Explicit contract start and end dates are not stated. The contract includes several deliverables that correspond to payment installments, such as quarterly progress reports.
Sources
- 1ΑΔΑΜ ΑΔΑ ΔΙΑΚΗΡΥΞΗΣ.pdf — “6 του άρθρου 205Α του ν. 4412/2016. Πριν την άσκηση της προσφυγής στο Διοικητικό Πρωτοδικείο τηρείται υποχρεωτικά η ενδικοφανής διαδικασία που προβλέπεται στο άρθρο 205 του ν. 4412/2016 και την παράγραφο 5.3 της παρούσας…”
- SOA architecture
- Web Services
- XML
- JSON
- OASIS SCA
- BPEL/BPMN
- Operation in a virtual machine environment
- Compatibility with G-Cloud
Sources
- 1ΑΔΑΜ ΑΔΑ ΔΙΑΚΗΡΥΞΗΣ.pdf — “Development): Αφορά τα εργαλεία αλλά και τα πλαίσια ανάπτυξης (frameworks) με τα οποία θα αναπτυχθούν τα παρεχόμενα υποσυστήματα αλλά και μέσω των οποίων η λειτουργικότητα των υποσυστημάτων θα επεκτείνεται επαναχρησιμοπο…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 16 FILES
- ΑΔΑ-ΑΔΑΜ ΤΡΟΠΟΠΟΙΗΣΗΣ ΔΙΑΚΗΡΥΞΗΣ-παράταση.pdf882 KBPDF
- 5.ΠΑΡΑΡΤΗΜΑ V_Υπόδειγμα περιεχομένου ΥΔ περί μη Ρωσικής συμμετοχής.docx8.1 MBDOCX
- espd-request-v2-FINAL.xml225 KBXML
and 9 other documents
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Can a foreign company apply?
Yes, foreign companies can apply as long as they meet all the requirements set out in the procurement documents.
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