L'accord-cadre porte sur la Tierce Maintenance et l'Exploitation Applicative du SIRH HR Access d'INRAE

The contract has a firm duration of 2 years, which is renewable twice for a period of 1 year each, starting from the execution date notified by INRAE. This implies a maximum total duration of 4 years.

Key milestones and phases include:

• A launch meeting to be organized no later than 1 week after the contract notification, with supporting documents submitted 48 hours prior.
• The formalization of a takeover strategy by the contractor within the week following the launch meeting.
• Phase 1: Knowledge Acquisition (M1), which is scheduled to last 4 weeks from the notification.
• A responsibility transfer (bascule de responsabilité) at the end of M3, no later than 3 months after notification, formalized by a handover report.
• A regular service validation (VSR) period of one month, observed after the responsibility transfer.
• A weekly takeover committee from the start of the contract until the responsibility transfer.

A specific contract start date or fixed end date is not explicitly stated, as the start date is dependent on INRAE's notification and the end date depends on the renewals.

The core scope of work for this tender involves the design, realization, implementation, and monitoring of an initial solution and its evolutions on pilot sites. This includes the provision of an initial solution, its launch, overall project management, installation of application software, and the supply and installation of hardware and non-application software for development, test, and pre-production platforms. Key activities also encompass general design, detailed differential studies, parameterization, specific development (including user documentation), solution integration, and acceptance testing.

The tender also covers the implementation and monitoring of pilot sites, including coordination of deployment work, project management assistance, user support, and deployment reviews. For subsequent evolutions, the scope extends to their design, realization, and deployment on pilot sites.

Deployment activities are a significant part of the scope, involving the framing and coordination of deployment waves, assistance with various deployment tasks (parameterization, data recovery, training, user assistance), preparation and assistance for deployment within establishments, and assistance with HR organization. It also includes data quality improvement before migration, customization of the solution to specific establishment needs, and specific evolutions of the solution, as well as assistance with data recovery, training kit adaptation, training session animation, and start-up assistance.

Maintenance and monitoring are crucial, covering the monitoring of application software packages, third-party application maintenance (TMA) for parameterization and specific developments of the initial solution, and extensions of TMA for evolutions. Maintenance of hardware and non-application software, along with the support and operation of a competence center, are also included.

Furthermore, the tender requires skill transfer and reversibility, specifically knowledge transfer for the competence center and reversibility for taking over TMA of specific developments.

Operational aspects include the administration and exploitation of development, test, and pre-production platforms, as well as ongoing application operations through annual and quarterly fixed-price packages. The provision of software licenses is also part of the scope.

Deliverables mentioned include reformulations of business needs, presentations of possible solutions, functional breakdowns, use case scenarios, technical lists of new and old functions, impacts on databases, and architecture modifications. For testing, deliverables include lists to identify test use cases and elements for test case drafting. Documentation requirements involve identifying the impact of modifications on project documentation (user documentation). Development is expected to follow a classic V-cycle method, with an integration of an "agile" approach. Initial deliverables also include a transfer plan, action tracking tables, quality assurance and security assurance plans, performance indicators, and various reports and meeting minutes.