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The contract timeline is as follows:

• Contract Start Date: The contract begins on the date it is signed by both parties.
• Total Contract Duration: The total duration of the contract is 24 months from the date of its signing by both parties.
• Duration of Service Provision: The services of development and implementation are to be provided over 22 months from the signing date.
• Key Milestones/Phases: The final 2 months of the contract are allocated for the reception of activities, including the submission and approval of the final project report. Payments are structured around the following activities:

1. Analysis: 5% of the contract value upon reception of the analysis activity.

2. Technical solution design: 10% of the contract value upon reception of the technical solution design activity.

3. Development, configuration, integration, and testing: 20% of the contract value upon reception of this activity.

4. Implementation and production installation, maintenance, and technical/functional documentation: 63% of the contract value upon reception of this activity.

5. Training: 2% of the contract value upon reception of the training activity.

The core scope of work for this tender is the provision of services for the development and implementation of an integrated IT system designed for the digitalization of customs services for citizens and economic operators. This includes basic software and user training.

The statement of work summary encompasses the following:

I. Objective and Beneficiaries:

• The contract's objective is the development and implementation of the aforementioned integrated IT system.
• The contracting authority is the Ministry of Finance.
• The final beneficiary is the Romanian Customs Authority.

II. Core Activities:

The project involves several key activities:

• Analysis.
• Technical solution design.
• Development, configuration, integration, and testing.
• Implementation in production, maintenance, and the creation of technical and functional documentation.
• User training.

III. System Components to be Developed:

The integrated IT system will include several components and applications:

• An application for authorization in the field of excisable products and financial guarantee management.
• An application for customs registration (EORI).
• An application for authorizing goods imports under import tax and VAT exemption.
• A portal component for user interaction.
• A document management component.
• An interoperability component.
• An advanced data analysis and reporting component.
• A data integration and preparation component (ETL).
• A service desk component.
• A component for securing privileged access, including protection, management, and monitoring of access.

IV. Expected Deliverables and Requirements for the Contractor's Approach:

• The contractor must demonstrate an understanding of the Statement of Work requirements, including technical and functional specifications from DG TAXUD.
• A proprietary approach for implementing all functionalities, processes, scenarios, and interfaces described in the Statement of Work and DG TAXUD specifications is required.
• The proposed development technology (software platform) for the integrated IT system must be specified.
• The approach to managing changes during the contract's execution must be detailed.
• A proposed procedure for resolving incidents and problems during system operation, including the warranty period, is necessary.
• The approach to Quality Management, correlated with resource, communication, and risk management throughout the project, must be outlined.
• All costs for licenses not owned by the beneficiary and their associated support are to be included in the total contract value.
• Deliverables are associated with specific activities and sub-activities, and their planning must correlate with contract results and various reports.
• Specific reports required include an Initial Report, Quarterly Technical Progress Reports, and a Final Report, along with other potential reports or presentations.