20407_Άνω των Ορίων_Αναδιαμόρφωση του Προγράμματος ΔΙΑΥΓΕΙΑ - ΔΙΑΥΓΕΙΑ ΙΙΙ

The contract timeline is as follows:

• Total Duration: The total duration of the contract is thirty-two (32) months. This period begins from the date the contract is signed and extends until the submission of the final deliverable, as detailed in ANNEX I. This duration also includes the time allocated for the acceptance of intermediate phases or deliverables.
• Contract Start Date: The contract starts on the date of its signing.
• Contract End Date: The contract ends upon the submission of the last deliverable.
• Extension Possibility: The total contract duration can be extended by up to 50% through a justified decision by the contracting authority, provided the contractor submits a request before the original duration expires, in objectively justified circumstances not attributable to the contractor.
• Key Milestones/Phases:
• Phase 1.1: High-Level Architectural Design and Study for Data Storage and Distribution System: This phase spans from Month 1 to Month 4.
• Phase 1.2: Study for Migration and Archiving of Old Documents: This phase has a total contract duration of 5 months, including 4 months for implementation and 1 month for checks, starting with the contract signing.
• Phase 1.3: Study for Integration of Register of Subsidized Entities: This phase has a total contract duration of 6 months, including 5 months for implementation and 1 month for checks, starting with the contract signing.
• Phase 1.4: Study for Standardization of Selected Document Types: This phase has a total contract duration of 9 months, including 6 months for implementation and 3 months for checks, starting with the contract signing.
• Phase 1.5: Study of Interoperability with Greek Public Administration Systems: This phase has a total contract duration of 7 months, including 6 months for implementation and 1 month for checks, starting with the contract signing.
• Phase 1.6: Study of AI Utilization for Information Quality Upgrade: This phase has a total contract duration of 8 months, including 7 months for implementation and 1 month for checks, starting with the contract signing.
• Phase 2.0: Procurement and Installation of Ready-Made Software: This phase has a total contract duration of 4 months, including 3 months for implementation and 1 month for checks. It commences upon the completion of Phases F1.1 and F1.2.
• Support Phase: A support phase has a duration of 18 months.
• Deliverable P.7.1: Training Guide: Due in Month 15.
• Deliverable P.7.2: Synchronous and Asynchronous Educational Material: Initial version due in Month 15, final version due in Month 18.
• Deliverable P.7.3.x: Bimonthly Training Reports: Submissions start in Month 16 and continue every two months until Month 32.
• Deliverable P.8.1.x: Bimonthly Support and Helpdesk Operation Reports: Submissions start in Month 16 and continue every two months until Month 32.
• Pilot Operation Results for all Bodies: Due in Month 32.

The core scope of work and statement of work for this tender, titled "Redevelopment of the DIAVGEIA Program - DIAVGEIA III," involves a comprehensive modernization and expansion of the existing DIAVGEIA system.

The core scope of work includes:

• Application Study and Requirements Analysis: This phase focuses on the detailed analysis of requirements for expanding and developing both existing and new subsystems.
• System Design and Development: This encompasses high-level architectural design, the design of a system for storing and distributing digital documents and data, and the development of various new functionalities. These include an expanded and upgraded DIAVGEIA program utilizing new technologies, a subsystem for entering decisions based on standardized forms and templates, a new application for the Registry of Subsidized Entities, a subsystem for Open Data Availability, interoperability with other Hellenic Public Sector Systems, and Artificial Intelligence subsystems aimed at enhancing information quality.
• Data Migration: The project requires the migration of data and documents from the current DIAVGEIA system to the new one, including older uploaded documents and data specifically for the Registry of Subsidized Entities.
• Testing and Operation: This involves both Trial Operation and Pilot Operation phases, initially with a limited scope and subsequently across all Public Administration Entities, to ensure fully tested infrastructure and application software.
• Documentation and Training: The tender requires the creation of extensive documentation, including user manuals, administration and operation manuals, a training guide, and both synchronous and asynchronous educational materials for system users and administrators.
• Support and Maintenance: The scope also includes providing Help Desk support services and ongoing warranty and maintenance for the finalized system.

Core deliverables explicitly stated in the documents are:

• Project Management and Quality Plan.
• Analysis of requirements for the expansion and development of existing and new subsystems.
• Design studies for the data storage and digital document distribution system, data migration, and the new Registry of Subsidized Entities application.
• Studies for the standardization of selected document types, the implementation of form-based document creation, and mechanisms for pre-filling documents using templates.
• An interoperability study of the DIAVGEIA Program with other Hellenic Public Sector systems.
• Administration and operation manuals for various levels of administrators (entity and central), and user manuals for entity users.
• Results reports for the Trial Operation and Pilot Operation phases.
• Fully tested infrastructure and application software under real operating conditions.
• Updated Documentation Manuals after pilot operation.
• The final system in normal operational status for all Public Administration Entities.
• A training guide and synchronous and asynchronous educational materials.
• Monthly or bimonthly reports for helpdesk support and operation.