236/02.08.03/2026 / Puhealustojen ylläpitopalvelu ja alustaan liittyvät lisäpalvelut, tuotteet ja lisenssit

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The subject of the procurement is the maintenance service for voice and customer service platforms and related additional services, products and licences in accordance with this request for tenders and the terms set out in its appendices. The voice and customer service solutions consist mainly of products offered by the Mitel group, including several PBX and contact centre systems as well as other solutions related to fixed exchange services. The subject matter of the procurement is described in more detail in the appendices. The contracting authority has the right to purchase the subject matter of the procurement also as part of its own service production, with which the service is produced for the contracting authority’s customers. The objective of the procurement is to find for Istekki Oy (hereinafter also the “contracting authority” and “contracting entity”) a cost-effective supplier to maintain, expand and develop the existing voice and customer service systems. The contracting authority will select one (1) supplier with which it will enter into a contract. The procurement agreement will be used only by Istekki, and the only parties to the resulting agreement will be…

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