Διακηρυξη 71/2026 για προμ. Ανανεωσης υποστηριξης δικτυακου εξοπλ_cisco 4ης υπε

The contract duration is set for three (3) years. The start date of the contract is the date of its signing. The end date is not explicitly stated as a specific date, but rather as three years from the signing. There are no specific key milestones or phases mentioned beyond the total duration.

The core scope of work for this tender involves the renewal of support for active Cisco network equipment for the 4th Health Region of Macedonia and Thrace. The contract specifically covers Cisco Catalyst 9300/9200L switches, Nexus 9300, associated optical modules/AOC cables, and Cisco Secure Email licenses. This equipment is crucial for the network infrastructure, ensuring continuous connectivity, data transfer, and email security for the central services and supervised entities.

The Statement of Work (SOW) summarizes that the renewal includes official Cisco support provided through a Cisco Partner Support - Basic program, offering a 24x7xNBD (24 hours a day, 7 days a week, Next Business Day) coverage level. This guarantees technical response around the clock and replacement of defective materials by the next business day.

Core deliverables and services include:

• Provision and management of the support service by an authorized Cisco Partner, who is fully responsible for adhering to Service Level Agreements (SLAs).
• Specialized engineering services from the contractor's Cisco-certified engineers.
• One scheduled annual preventive maintenance visit to check for proper functioning, optimize parameters, and review logs.
• Immediate corrective intervention in the event of malfunctions or damage.
• The contractor must be a certified Cisco Partner with the necessary certifications for Support - Basic coverage.
• Submission of ISO 27001 and ISO 22301 standards, along with other required certificates, is mandatory.

The contract has a duration of three (3) years. The estimated budget for this procurement is 28,500.00 € plus VAT for the three-year period. The procurement falls under CPV code 48218000-9, which pertains to "Software package for license management".