ACC Coaching individuel SNCF Réseau

The contract starts on February 1, 2027, and ends on January 31, 2030, for a total duration of 3 years. This period is considered the initial phase. Purchase orders (Bons de Commande) concluded before the market's term can be executed beyond its validity period.

The core scope of work for this tender involves providing individual coaching services focused on the markers of Operational and Relational Excellence for SNCF Réseau. This constitutes a systemic individual coaching mechanism designed to support the deployment of operational and relational excellence within the organization and to assist managers in internalizing and embodying these markers.

The Statement of Work (SOW) summary highlights that the contractor is responsible for achieving defined results for each service and adhering to contractual deadlines, with a clear obligation regarding the deliverables and project schedule. Key deliverables explicitly mentioned include the production and distribution of these deliverables, as well as providing relationship monitoring elements, such as semi-annual activity reports. The contractor is also expected to propose improvements every six months that could result in cost reduction or quality enhancement. Additionally, ensuring the continuity and capitalization of the skills and knowledge of its personnel is a core obligation.