Accord-cadre à bons de commande pour l'assistance technique, l'entretien, la maintenance et le dépannage pour la chaufferie bois et le réseau de chaleur de Dampierre Les Bois (25490)

The contract starts from its date of notification on the `https://www.marches-securises.fr` platform. The initial term of the contract is until September 30, 2029. It is then tacitly renewable for twelve-month periods, with the latest possible end date being September 30, 2032. The contractor is unable to decline the renewal. If the contracting authority chooses not to renew the contract, they must inform the provider three months prior to its expiration date.

The core scope of work for this tender is an "Accord-cadre à bons de commande" (framework agreement with purchase orders) for technical assistance, servicing, maintenance, and troubleshooting for the boiler room (chaufferie) and heat network of Dampierre-Les-Bois (25490).

The Statement of Work (SOW) summary and core deliverables include:

• Technical assistance: Annual flat-rate technical assistance for operation and minor maintenance (P2).
• Maintenance and Servicing: Flat-rate for operation, maintenance, and regulatory controls (P2). This includes interventions for the optimization of the installations' functioning.
• Troubleshooting (Dépannage):
• Out-of-package troubleshooting on-site during weekdays by a technical agent, including travel.
• On-call troubleshooting during Sundays and public holidays by a technical agent, including travel.
• Management of critical situations during on-call nights, Sundays, and public holidays by a master agent, including travel.
• Supply of parts: Provision of parts not included in the flat rate.
• Reception and Handover: Flat-rate for presence at the reception and assumption of responsibility for the installations.
• Annual Report: Submission of an example annual report as required by the contract.

The services are to be provided for the biomass boiler and its associated heat network, including various sub-stations such as those at the School, Village Hall, and Socio-cultural Center. The tender requires a methodological note detailing the technical and human resources, planned maintenance interventions, and management of troubleshooting and critical situations.