Matériels, accessoires informatiques et services associés, périmètre Hauts-de-France et Normandie

The contract timeline is as follows:

• Contract Start Date: The framework agreement will take effect from April 6, 2027, or the date specified in the notification letter.
• Phases:
• Preparation Period: This phase lasts for 1 month, starting from the effective date of the notification of the framework agreement.
• Milestone: The contractor must participate in a launch meeting within 5 working days from the notification date.
• Execution Period: This period is initially 12 months, commencing at the end of the preparation period.
• Total Duration: The framework agreement can be tacitly renewed three times, each for a 12-month period.
• The total duration of the contract, excluding the preparation period, cannot exceed 48 months (4 years).
• Therefore, the total maximum duration, including the 1-month preparation period, is 49 months.
• Contract End Date: Based on a start date of April 6, 2027, the maximum end date for the contract (after the 1-month preparation and 48 months of execution) would be May 6, 2031.

The core scope of work for this tender, identified as "AC 26-018," is the supply of IT equipment and accessories, along with associated services, specifically for Lot 1 covering the Hauts-de-France and Normandy regions.

The Statement of Work summary and core deliverables include:

• Supply of IT Equipment and Accessories: Provision of reference IT hardware and a range of accessories and peripherals. This includes new products, those from re-employment or reuse, and products with reparability indices.
• Associated Services:
• Pre-delivery Services: Pre-labeling of materials, unpacking, installation at the workstation, connection, power-up, and removal of packaging. For tablets, this includes case and screen protector installation.
• Deployment Services: Deployment of PCs in blocks (e.g., 10 or 100 PCs), encompassing labeling, unpacking, and installation.
• Technical and Project Management Support: Provision of on-site and remote technicians for various durations (hourly, half-day, full-day), as well as on-site and remote project managers and fleet managers.
• Maintenance and Guarantees: Management of warranty coverage and exclusion, registration of warranties and extensions, and extended maintenance services beyond manufacturer warranties for various equipment types.
• Returns and Defect Management: Detailed conditions for the return of supplies in cases of product defects, ordering errors attributable to the candidate, or ordering errors attributable to CAP Territoires and/or its beneficiary. This also covers the management processes for order errors.
• Equipment Repairability: Implementation of measures and means aimed at improving the repairability of equipment.
• Technical Support and Assistance: Ensuring availability, responsiveness, incident management, escalation processes, coordination with manufacturers, and a quality approach (e.g., recorded calls).
• Valorization of Old Equipment: Capacity to repurchase old IT equipment (PCs, tablets, screens), including those not initially supplied. This includes financial valorization methods, on-site removal logistics, and certified data erasure with provided proofs.
• Business Plan: The candidate must present a business plan detailing objectives for contacting new organizations, generating proposals, and securing new beneficiaries over two semesters.
• Progress and Development Plans: Implementation of a progress plan for monitoring and developing the framework agreement, including a performance monitoring dashboard with indicators such as order numbers, client data, average order value, delivery statistics, error rates, and complaints. A framework agreement development plan is also required.
• Deliverables:
• Delivery of Supplies: Adherence to specified delivery conditions and deadlines.
• Verification and Reception: Execution of quantitative and qualitative verification operations upon receipt of goods.
• Reporting: Regular reports on sales statistics and environmental/circular economy data.
• Confidentiality and Data Protection: Adherence to confidentiality obligations and data protection regulations (RGPD).