Matériels, accessoires informatiques et services associés, périmètre Hauts-de-France et Normandie

The contract timeline is as follows:

• Contract start date: The framework agreement takes effect from April 6, 2027, or the date specified in the notification letter.
• Phases: The agreement comprises a preparation period and an execution period.
• Preparation period: 1 month, starting from the effective date of the framework agreement's notification. During this period, the contractor must attend a launch meeting within 5 working days of notification and submit technical data sheets and visuals for all products listed in the BPU.
• Execution period: 12 months, commencing after the preparation period concludes.
• Renewal: The agreement can be tacitly renewed three times, with each renewal lasting 12 months.
• Total duration: The total duration of the framework agreement, excluding the preparation period, cannot exceed 48 months (4 years).
• End date: Not explicitly stated as a fixed date, but the maximum possible duration implies an end date. Considering the start date of April 6, 2027, a 1-month preparation period, and a maximum of 48 months for execution, the latest possible end date for the execution period would be April 6, 2031. The duration of purchase orders may extend beyond the framework agreement's expiration, provided they were issued before that date and their execution timeframe is clearly indicated on each order.

The core scope of work for this tender, identified as AC 26-018, involves the supply of IT equipment, accessories, and associated services. This includes specific lots such as Lot 1 covering the Hauts-de-France and Normandie regions, and Lot 5 for the Auvergne-Rhône-Alpes region, both pertaining to the supply of IT equipment, accessories, and associated services.

The Statement of Work (SOW) and core deliverables encompass several key areas:

• Supply and Installation Services: This includes prior labeling of materials, unpacking, installation at workstations, connection, power-on, and removal of packaging. It also covers tablet preparation, such as case and screen protector installation for ready-to-use delivery, and deployment services for blocks of 10 or 100 PCs.
• Maintenance and Support: The tender requires extended maintenance beyond the manufacturer's warranty for various PC models, directly managed by the contractor. It also includes details on the scope of coverage and exclusions for warranties and maintenance contracts, warranty registration, and technical support, covering availability, reactivity, incident management, escalation processes, coordination with manufacturers, and quality assurance.
• Service Personnel Provision: The provision of technicians, project managers, and park managers, available for both on-site and remote assistance, is a key service.
• Equipment Repurchase and Data Management: The contractor must demonstrate the capacity to repurchase old equipment (PCs, tablets, screens), regardless of initial supply, including financial valuation methods, on-site removal logistics, and certified data erasure with proof provided.
• Commercial and Progress Planning: A business plan is required, detailing objectives for the first and second semesters, including the number of organizations to be contacted, effective proposals (pipeline), and new beneficiaries (signatures) to be integrated into the new market. This plan must specifically target organizations not currently within CAP Territoires' portfolio for the market's purchase family. Additionally, a progress plan is essential for monitoring and developing the framework agreement, incorporating performance indicators such as the number of orders, customer details, average order value, total deliveries, delivery errors, incomplete orders, complaints, customer returns, delivery times, and quality compliance. The contractor is expected to propose a realistic frequency for transmitting this performance dashboard and actively contribute to improving service quality.
• Operational Procedures: The tender outlines various operational aspects, including contract reviews, order formalities, procedures for modifying the framework agreement, a development plan for the agreement, delivery conditions (general, deadlines, delivery notes, proof of delivery), and verification and reception operations (quantitative and qualitative).
• Reporting and Compliance: The contractor must provide reportings related to sales statistics, environmental data, and circular economy initiatives. Furthermore, obligations regarding GDPR, confidentiality, and data protection must be strictly adhered to.