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The total duration of the contract is 48 months. The contract is not subject to renewal. If it's a framework agreement, subsequent contracts will be awarded annually, with each covering a 12-month period. However, a single subsequent contract can range from a minimum of 1 month to a maximum of 12 months, and the first subsequent contract might be for a shorter period than 12 months to align with the budgetary year. The contract start date and end date are not explicitly stated.

The core scope of work for this tender is to procure and implement a modern, cloud-based Software as a Service (SaaS) solution for the integrated analysis of online audiovisual content. This solution aims to support the National Audiovisual Council (CNA) in monitoring radio and TV programs and analyzing the media and online information ecosystem.

The primary objective is to provide advanced analytical capabilities, including the identification of themes, trends, and relationships between information sources. The software will offer automated mechanisms for collecting, classifying, analyzing, and reporting content, alongside functionalities for organizing materials into specific cases. This will enable the CNA to rapidly identify content that may violate audiovisual legislation, generate objective reports, and inform regulatory and sanctioning decisions.

The SaaS model includes a comprehensive suite of services covered by an annual access fee. These services encompass hosting, administration, security, maintenance, updates, technical support, configuration, integration, testing, and user training.

Key deliverables and activities include:

• Implementation Plan: Outlining the stages of configuration, integration, testing, and commissioning of the solution, complete with timelines and assigned responsibilities.
• Testing and Acceptance Plan: Detailing the verification process for functional and non-functional requirements, beneficiary involvement, and documentation of results.
• Service Level Agreement (SLA) and Technical Support Services: Describing the organization of maintenance and support, response and remediation times, communication channels, incident reporting and escalation procedures, and methods for solution updates.
• User Training: Comprehensive detailing of activities for user instruction and support.
• Technical and User Documentation: Provision of necessary documents such as manuals, guides, and instructions for administration and usage.
• Compliance Declarations: Express confirmation that all mandatory minimum requirements outlined in the Statement of Work are met.
• Demonstrative Access and Video Presentation: The provider must offer access to a functional demonstration instance of the solution and, potentially, video recordings of its usage. This demonstration will verify essential functionalities, including monitoring configuration, content consultation, automated analysis and classification, identification of coordinated or atypical activity patterns, analytics, visualizations, reporting, material organization into cases, importing and analyzing radio/TV transcripts, and correlating transcripts with online content.