AO GIE Alliance PRO "Acquisition d'un outil de planification des ressources"

TENDER DESCRIPTION

The framework agreement has the purpose of acquiring a single SaaS-based resource planning solution for Customer Relations centres. This procurement will be accompanied by an assignment to analyse the technical prerequisites specific to each Customer Relations Centre (CRC), the associated hosting, the interface with the HR tools specific to each Member, corrective, enhancement and regulatory maintenance of the solution, assistance and support services, and reversibility services. Training will also be provided for users of the solution. The framework agreement has the purpose of acquiring a single SaaS-based resource planning solution for Customer Relations centres. This procurement will be accompanied by an assignment to analyse the technical prerequisites specific to each Customer Relations Centre (CRC), the associated hosting, the interface with the HR tools specific to each Member, corrective, enhancement and regulatory maintenance of the solution, assistance and support services, and reversibility services. Training will also be provided for users of the solution.

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