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The contract has a firm duration of 12 months for the provision and completion of all services. It comes into effect after its signing by the last party and the establishment of the good execution guarantee, and it remains in effect until the date of final reception.

Key milestones and phases for the software development activity, which spans 12 months, include:

• Within a maximum of 3 months from contract signing, the supplier will elaborate and submit a detailed implementation plan, accompanied by a detailed functional and technical architecture of the IT solution.
• The development of software modules will take place throughout the entire implementation period.
• The Beta version will be available in month 6 of the contract.
• The contracting authority will have at least one month for testing the Beta version.
• The implementation of final applications will occur between months 6-8 of the supply contract.
• Final testing, solution validation, and rectification of any non-conformities will be carried out in months 9-10.
• Training activities for users and administrators will be conducted in months 11-12.

Additionally, there is a technical warranty period of 12 months for maintenance, warranty, and support, which is distinct from the good execution guarantee. This period begins from the date of signing the final reception report. The provider will also offer consultancy and technical support for a minimum of 24 months, starting from the date of signing the final reception report, without additional costs.

The core scope of work for this tender involves the implementation of an IT system, with a total project duration of 24 months, and software development activities spanning 12 months.

The key deliverables and activities include:

• Delivery and acceptance of the implementation plan: To be submitted within a maximum of 3 months from contract signing, accompanied by a detailed functional and technical architecture of the IT solution.
• Functional delivery of all software modules: This includes detailing Commercial Off-The-Shelf (COTS) products. Development of software modules for digitizing public services and integrating them with existing systems will occur throughout the implementation period.
• Beta version availability: A Beta version will be available in month 6 of the contract, with at least one month provided for testing by the contracting authority.
• Final application implementation: This will take place between months 6 and 8 of the supply contract.
• Final testing, technical and functional acceptance of the entire IT application: Including validation of the solution and remediation of any non-conformities, to be carried out in months 9-10.
• User and administrator training: Activities will be conducted in months 11-12.
• Project implementation management: This includes preparing and delivering project documentation throughout the project duration.
• Delivery and installation of system components: And all integration work into the cloud infrastructure, to be completed within the first month of contract signing. The system must have the requested general functionalities implemented.
• Analysis, design, development, and implementation of specific requirements: For the contracting authority, to be completed within 3 months of contract signing.
• Testing, acceptance, commissioning, training, and transfer.

The tender also requires the winning bidder to submit monthly progress reports, quarterly progress reports with attached deliverables, and a final report detailing the entire implementation process and evaluation of results. The provider must also make available a minimal user guide for the IT solution.The core scope of work for this tender primarily involves the implementation of an IT system, with a total project duration of 24 months. The software development aspect specifically will span 12 months.

Key deliverables and activities are:

• Submission and acceptance of a detailed implementation plan, along with a functional and technical architecture of the IT solution, within 3 months of contract signing.
• Functional delivery of all software modules, including Commercial Off-The-Shelf (COTS) products.
• Development and integration of software modules for digital public services with existing systems throughout the implementation period.
• Availability of a Beta version by month 6, followed by at least one month for testing by the contracting authority.
• Implementation of the final applications between months 6 and 8.
• Completion of final testing, technical and functional acceptance, solution validation, and rectification of non-conformities during months 9-10.
• Training for users and administrators in months 11-12.
• Project implementation management, encompassing the preparation and delivery of project documentation.
• Delivery and installation of system components, with all integration work into the cloud infrastructure to be finalized within the first month of the contract. The system must incorporate the general functionalities requested.
• Analysis, design, development, and implementation of specific requirements for the contracting authority within 3 months of contract signing.
• Testing, acceptance, commissioning, training, and transfer of the system.
• Provision of a minimal user guide for the IT solution.
• The contractor is also required to submit monthly progress reports, quarterly progress reports (including deliverables), and a final report detailing the implementation process and evaluating the achieved results.