Maintenance des serveurs SAN, NAS, Switch fibres, Librairie et prestations associées

The contract timeline is as follows:

The framework agreement has a firm duration of two (2) years, starting from its date of notification to the holder. It is tacitly renewable once for an additional two (2) years. The total duration of the framework agreement, including the renewal, cannot exceed four (4) years. Deadlines for intervention and resolution of malfunctions are detailed in the CCTP, while other execution deadlines not specified in the CCTP will be outlined in purchase orders or subsequent contracts. Each subsequent contract will also define its own execution period or duration.

The core scope of work for this tender is centered on ensuring the stability, proper functioning, and longevity of VNF's Information System. This involves delivering various maintenance services, including 24/7 corrective and palliative maintenance, alongside the implementation of software evolutions.

The statement of work summary includes several key services and tasks. These comprise the proposition and implementation of an automatic alert reporting tool, diagnosis of malfunctions, replacement of faulty hardware components, correction of software configurations (such as security certificates and restoring software functionalities), and the creation or updating of administration procedures and VNF reference documents. The contractor is also responsible for proposing and implementing significant software updates and corrective software evolutions. Additional services include secure transportation of IT equipment, disposal of electrical and electronic equipment waste, auditing of existing systems, procurement of second-hand equipment or spare parts, and the provision of performance indicators. The contractor is also required to furnish an annual intervention plan and provide advisory services concerning VNF's IT infrastructure.

Core deliverables explicitly stated are intervention reports, to be provided within 48 hours of each intervention, which must detail the incident diagnosis, proposed corrective or palliative action plans, tasks executed, and results achieved. Other deliverables encompass updated project documents, cartography, and a comprehensive set of documentation, procedures, proposed dashboards, an annual intervention plan, and indicators to be supplied following each visit.