Published
Application Performance Monitoring
Notice number: 00536040-2026
KEY INFORMATION
- Submission deadline
- • Sep 17, 2026
- Location
- 🇨🇭 Switzerland
- Contracting authority
- Kanton Zürich Finanzdirektion Amt für Informatik
- Accepted Languages
- German
- Tender type
- Services
- Contract Value
- Published date
- Aug 3, 2026
TENDER DESCRIPTION
This tender seeks the provision, deployment, configuration, and ongoing support of an Application Performance Monitoring (APM) software solution, encompassing consulting, implementation, training, licensing, maintenance, and 5x10 support services, aiming for a Go-Live by June 2027. The solution must support both SaaS (Public Cloud II in Switzerland or EU with ≥99.5% monthly availability and georedundancy) and On-Premise installations on Windows and Linux servers, requiring strong data encryption (at rest and in transfer) with recipient key management. Key technical specifications include auto-instrumentation for multiple programming languages, integration capabilities with client's IAM, ServiceNow, ThousandEyes, CheckMK, Elastic, and an SAP-certified interface, alongside comprehensive monitoring, visualization, and automated reporting features. Furthermore, the system must facilitate daily configuration data backups with a 2-hour restoration time and 90-day retention, plus automatic ticket creation in ServiceNow. The contract will be a five-year framework agreement, initially for three years with two one-year extension options, with an anticipated award by late January 2027.…
TENDER BRIEF
The contract timeline indicates an award of contract approximately at the end of January 2027. Following this, there is an appeal period of 20 calendar days from the publication of the award decision. The contract signing will occur after the appeal period has expired.
The total contract duration is five (5) years, which is detailed as a framework agreement initially valid for three (3) years, with the option for the client to extend it twice by one (1) year each.
A key milestone mentioned is the Go-Live, which is projected for June 2027.
The offer validity is 6 months from the offer opening on Thursday, September 17, 2026, 1:00 PM, extended by the duration of any appeal procedure plus 30 days.
Sources
- 1Pflichtenheft - Application Performance Monitoring.pdf — “Ende Januar 2027 Beschwerdefrist | 20 Kalendertage ab Publikation (simap.ch) des Vergabeentscheides Vertragsabschluss | Nach Ablauf der Beschwerdefrist Pflichtenheft >> 11/26 Tabelle 3: Terminplan *Die Unternehmensgesprä…”
- 2Beilage II - Entwurf Rahmenvertrag SW.pdf — “TAG.MONAT.JAHR für eine Dauer von drei (3) Jahre in Kraft. Er ist gültig bis zum TAG.MONAT.JAHR. Der Auftraggeber kann den vorliegenden Rahmenvertrag zweimal um jeweils ein (1) Jahr(e) verlängern. Die Dauer der Einzelver…”
- 3Beilage I - Angebotsformular.xlsx — “potenziellen Risiken bei der Einführung der Lösung. Projektplan inkl. Go-Live (Juni 2027) ist durch Anbietenden zu erstellen. Ressourcen und Aufwände auf Seiten des Kunden (IT, HR, Fachabteilungen etc.) sind in den Zeitp…”
- APM Software as SaaS - Public Cloud II (server in Switzerland OR EU)
- Strong encryption "at Rest"
- Strong encryption "in Transfer"
- Key management by the recipient
- On-Premise installation on Windows Server
- On-Premise installation on Linux Server
- Auto Instrumentation of Monitoring Agents for multiple programming languages
- Support for Windows operating system
- Support for Linux Distributions operating system
- Support for Java Enterprise framework
- Support for SpringBoot framework
- Data encryption in rest for cloud deployment
- Data encryption in transfer between components
- Integration with the client's IAM service
- Provision of APIs
- Out-of-the-box integration with ITSM platform ServiceNow
- Integration with ThousandEyes by Cisco
- Integration with CheckMK
- Import of data from Elastic
- SAP-certified interface for SAP Monitoring
- SaaS platform availability of ≥99.5% per month
- Georedundant infrastructure (SaaS platform in at least two georedundant data centers with automatic failover)
- Daily backup of configuration data and templates
- Restoration of configuration data ≤2 hours
- Retention of configuration data 90 days
- Automatic ticket creation in ServiceNow
Sources
- 1Beilage I - Angebotsformular.xlsx — “aufführen,Muss,Erfüllt ja/nein,,, ,ZK02-04,Bereitstellung der APM Software als SaaS - Public Cloud II,"Der Anbietende bestätigt, dass die Applikation gemäss dem Modell Modell ""Public Cloud II"" der Cloud Strategie der S…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 16 FILES
- Beilage II - Entwurf Rahmenvertrag SW.pdf497 KBPDF
- Beilage XII - Allgemeinen datenschutzrechtlichen Geschäftsbedingungen bei der Datenbearbeitung durch Dritte.pdf56 KBPDF
- Beilage VI - Datenschutzrechtliche Vertragsbestimmungen.pdf134 KBPDF
and 9 other documents
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