Aquisição de serviços de viagens, transporte e alojamento para o Conservatório – Escola das Artes da Madeira – Eng.º Luiz Peter Clode

The total duration of the contract is 12 months. The deadline for submitting proposals is until 5:00 PM on the 30th day from the date the announcement was sent. Competitors must keep their proposals valid for 66 days from the end of the submission period. Additionally, the awardee is obligated to provide tickets and other necessary travel documentation a maximum of 3 working days before the travel date. The contract start date, end date, and any other key milestones or phases are not explicitly stated.

The core scope of work for this tender involves the acquisition of comprehensive travel, transport, and accommodation services for employees and students/trainees of the Conservatório - Escola Profissional das Artes da Madeira, Eng. Luiz Peter Clode. These services cover both national (mainland and archipelagos) and international travel.

The Statement of Work summary and core deliverables include:

• Travel Services: This encompasses air and maritime transport, accommodation, tourist taxes, and supplementary services such as transfers, visas, and document delivery.
• Air and Maritime Transport: Includes the issuance, alteration, and cancellation of national and international air and sea tickets. The service provider must research and provide information on the most economical tariffs, including low-cost options, and present direct flight options when available. Executive class tickets are not permitted. Electronic tickets must be issued and sent via email. Detailed travel information (itineraries, services, addresses, schedules, etc.) and associated costs must be provided.
• Accommodation Services: Involves the issuance, alteration, and cancellation of national and international accommodation vouchers.
• General Requirements: The service provider is responsible for advising on travel budget management, ensuring adherence to the contracting entity's travel policy, negotiating with suppliers for savings, analyzing statistical savings reports, controlling deviations, coordinating for service uniformity, and continuously monitoring service quality.
• Customer Service: Services must be provided through telephone, email, and in-person channels.
• Service Levels:
• Guaranteed in-person and telephone service during weekdays from 9 am to 7 pm.
• Guaranteed email service during weekdays from 9 am to 7 pm, with a maximum 2-hour confirmation time for email requests.
• A maximum error rate of less than 1% for billing and other service-related issues.
• Responses to complaints and suggestions must be provided within five calendar days.
• A dedicated client manager must be available during weekdays from 9 am to 7 pm for technical and commercial inquiries.
• Budget delivery within a maximum of 24 hours, and 3 hours for urgent requests.
• Pricing: The tender includes service fees for emission, alteration, and cancellation for air transport (national, European, intercontinental), accommodation (national, European, intercontinental), and maritime transport (national).