Astreinte téléphonique et multi-prestations dans le cadre du dispositif de gestion des urgences de Lyon Métropole Habitat

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The Lyon Métropole Habitat emergency management system is called LMH24. The contract includes two services in the form of “on-call duty”: - For the first, it is for the contractor to provide a telephone call-out cover service, covering all the property managed by LMH. In this context, the contractor will be required to handle incoming calls and ensure follow-up of emergency interventions (protective/measures to preserve property), in particular in plumbing, drainage/sewerage, electricity, locksmithing, cleanliness, and, in general, any call relating to technical breakdowns or claims/incidents (loss events) or events occurring on the property, outside the opening hours of the daytime call centre. - For the second, an on-call duty service for handling emergency interventions (protective/measures to preserve property), in particular in plumbing, drainage/sewerage, electricity, locksmithing, cleanliness and, in general, any handling relating to technical breakdowns or claims/incidents (loss events) or events occurring on the property The Lyon Métropole Habitat emergency management system is called LMH24. The contract includes two services in the form of “on-call duty”: - For the…

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