Beveiliging

The contract timeline is as follows:

The intended start date for the framework agreement is February 1, 2027. This is a target date, and no rights can be derived from it.

The initial contract duration is until January 31, 2031.

After the initial period, the municipality has the option to extend the framework agreement four times, each for a maximum of one year, until January 31, 2035, at the latest.

The total maximum duration of the contract is 8 years.

The core scope of work for this tender, identified as the "Public European Tender Security municipality Almere", involves the security of objects and buildings of the municipality of Almere, including associated fire and closing rounds where applicable.

The Statement of Work, as summarized through the Service Level Agreement, focuses on several key areas and deliverables:

• Price: Adherence to tariff setting and indexation criteria, and accurate and timely invoicing for services rendered, including proactive insight into additional services.
• Performance: This includes quality measurements, ensuring adequate extra deployment during emergencies, compliance with work instructions, proper induction protocols for employees, effective management and control of subcontractors, maintaining customer satisfaction (e.g., customer satisfaction surveys with a minimum score of 7), and proactive partnership.
• Personnel: Key aspects cover meeting hard and soft requirements for staff, maintaining knowledge levels, ensuring staff availability, providing management reports, developing and executing an annual plan and training plan, ensuring proper employee induction and testing, and handling alarm follow-ups correctly. It also emphasizes the correct and complete signaling, follow-up, and registration of incidents and activities.
• Sustainability: The contractor must conform to and meet criteria for Social Return on Investment (SROI), sustainable mobility, and the use of circular corporate clothing.