Conception d'expériences utilisateur et d'interfaces (UX/UI Design) et Accessibilité Numérique (RGAA)

The contract is initially for a duration of 1 year, starting from the date of contract notification. It is tacitly renewable three times, each for a period of one year, making the maximum total duration of the contract 4 years.

Key phases and durations mentioned include:

• Initial Period: 1 year, with a maximum amount of €80,000 excl. tax.
• Renewal Periods: Three renewals, each for 1 year, with a maximum amount of €80,000 excl. tax per renewal.
• Maximum Total Duration: 4 years.
• Early Renewal: If an early renewal occurs during the first three periods, the last period might exceed one year in duration, but the overall 4-year contract limit will not be surpassed.
• Execution beyond validity: The execution of services can extend up to 3 months beyond the contract's validity limit, provided that the purchase orders were issued within the contract's validity period.
• Similar Services: The buyer can engage the contractor for similar services without competitive bidding for a period of 3 years following the contract notification.
• Key Phases/Milestones: "Initialisation" and "Réversibilité" are mentioned as distinct phases during which certain documents are provided/updated. The contract also outlines annual periods for various services and operations.

The core scope of work for this tender primarily involves services related to the initialisation and piloting of a market, user experience (UX) and user interface (UI) design, and accessibility audits (RGAA), particularly concerning an ENT76 (Enterprise Digital Workspace for schools) solution.

The Statement of Work summary includes:

1. Market Initialization and Steering:

• Preparation, animation, and follow-up of preparatory and official market launch meetings.
• Elaboration and validation of a general quality assurance plan.
• Development and validation of dashboards to monitor service progress.
• Initialisation of the ENT76 service.
• Implementation of Identity Federation.
• Transfer of the hosting platform.
• Recovery of content from specified colleges (Arsene 76).
• Execution of a performance test.
• Deployment of additional establishments.
• Operation of the ENT76 service, including the provision of additional storage space.

2. User Experience and Interface Design (UX/UI Design):

• Audits: Ergonomic audits for applications and user research.
• Workshops: Definition of information architecture, user journeys, and graphic design workshops.
• Design: Wireframing and graphic design for simple, medium, and complex interfaces.
• Staffing: Provision of project managers and UX/UI designers, both on-site and at the contractor's premises.

3. Accessibility Audits (RGAA):

• Conducting rapid, standard, and complex application RGAA audits, along with counter-audits.
• Provision of RGAA auditor and accessibility technical expert days.
• Facilitation of awareness workshops and team support workshops.
• Performing complementary analyses outside the defined perimeter.
• Deliverables for Audits: Detailed audit reports (including scope, methodology, conformity rates, detailed findings, recommendations, criticality), an anomaly tracking file, and an oral restitution presentation.

4. Maintenance and Support:

• Concession of usage rights and application maintenance.
• Additional first-level support for establishments.
• Evolving maintenance for simple, medium, and complex changes.

5. Training:

• Assistance with change management.
• Animation of in-person and remote training sessions.
• Conception and production of demonstration and digital tutorial materials.

6. Reversibility:

• Provisions for the reversibility phase of the service.

7. Governance and Documentation:

• Commitment to transparency, periodic dashboards with activity indicators, and timely reporting.
• Submission of documentation including a plan of chosen methods and tools, an organizational file with team structure and CVs, a risk management plan, and a documentary plan.