Consolidatie van dienstverlening, in combinatie met mogelijke oplossingen zoals een Private Cloud (op basis van IaaS), en aanvullende dienstverlening.

The contract timeline is as follows:

Key Milestones and Phases (Procurement Process):

• Deadline for submitting questions (1st Note of Information): 30 November 2026
• Sending 1st Note of Information: 21 December 2026
• Deadline for submitting written questions (2nd Note of Information): 11 January 2027
• Sending 2nd Note of Information: 1 February 2027
• Deadline for submitting written questions (3rd Note of Information): 15 February 2027
• Sending 3rd Note of Information: 1 March 2027
• Deadline for digital submission of bids via TenderNed: 15 March 2027, 12:00 PM
• Opening of the TenderNed vault: 15 March 2027, 12:10 PM
• Assessment of bids by the evaluation team: 12 April 2027
• Presentations: Week 15, 2027
• Completion of assessment and provisional award to supplier + sending provisional award and rejection: 30 April 2027
• Standstill period: 20 days
• Definitive award/signing of the agreement: 21 May 2027

Contract Duration:

• The initial contract period is 5 years, with an optional extension of 5x 1 year.
• The initial contract period commences upon final acceptance.

A specific contract start date and end date are not explicitly stated as calendar dates, as the start date is dependent on "final acceptance".

The core scope of work for this tender involves the consolidation of services, specifically the delivery, implementation, and management of a comprehensive IT infrastructure. This includes hardware infrastructure, necessary connections, Cloud services, software licenses, and ongoing maintenance.

The Statement of Work summary and core deliverables encompass:

• Service Delivery: Providing services across workflows such as policy and innovation, projects, changes, standard services, and Infrastructure as a Service (IaaS).
• Cloud Infrastructure Management: Managing Microsoft Public IaaS, M365 SaaS, the existing workplace concept, AutoPilot/Intune/imaging, the Private IaaS environment (including backup), network management, and technical database management for Oracle and MS SQL.
• Technical Management: Offering a Dutch-language servicedesk, 24x7 support, a Single Point of Contact (SPOC) for all services, technical management of hardware and software components, connection management, and assurance for security, privacy, license compliance, and technical fallback. This also includes managing, installing, and implementing software updates and upgrades, periodic health checks, annual audits, annual fallback tests, and documentation, along with an exit strategy.
• Technical Application Management: Handling application updates and upgrades, managing office applications, certificates, and system couplings.
• Migration: Facilitating the migration of the current environment to the new setup.
• Cloud Services & Software Licenses: Providing and managing software for monitoring, backup, storage, hypervisor, virus scanning, Microsoft 365, Business Intelligence & Research, Microsoft software licenses, Microsoft subscriptions, Microsoft Azure Public IaaS, and a SIEM/SOC solution.
• Maintenance: Performing hardware and software maintenance for infrastructure components, software updates and upgrades, and offering telephone, on-site, and remote support.
• Implementation Services: Covering project management, certified training, documentation, colocation datacenter services, connectivity between colocations, physical hardware installation, setup and testing of backup, restore, and fallback functionalities, and ensuring operational, tested, and accepted delivery.
• ICT Network: Taking over management of the current Fortinet firewall environment and replacing components after technical depreciation with certified alternatives compatible with the Fortinet security fabric solution.
• SIEM/SOC Services: Providing a fully independent SIEM/SOC service for 24x7 monitoring, analysis, and response to security incidents by collecting and correlating log data and alerts from the IT infrastructure.
• Oracle (Strippenkaart): Managing a limited number of Oracle databases, with an expectation of their eventual disappearance due to SaaS transition.
• Virtual Servers: Technical management of virtual servers.