Contractació d'una plataforma d'administració electrònica en modalitat de Programari com a Servei (SaaS). Veure Plecs

The contract has a total duration of 24 months. The provisional start date for the contract is November 2026. The commencement of the term will be from the formalization of the contract or a date specified in the contractual document.

The contract is divided into two main phases:

1. Implementation Term: This phase, including data migration, configuration, parametrization, training, and the complete launch of the solution, must be completed within a maximum of 8 months from the contract's formalization date. This phase further breaks down into 7 milestones for billing purposes: Analysis (10%), Configuration and environment (10%), Migration (0% of the implementation amount, with a separate allocation of €28,700), Training (15%), Verification (5%), Go-live (20%), and Implementation of procedures (40%).

2. Service Period: This phase, covering maintenance, support, and platform hosting, begins once the implementation phase is finished and has received favorable acceptance from the City Council. It will last for the remaining 16 months, completing the total 24-month contract duration.

The contract allows for two extensions, each for a period of 12 months, up to a maximum of 24 additional months. An extension becomes mandatory for the contractor if communicated at least two months before the contract's expiration. Furthermore, if a new contract cannot be formalized due to unforeseen circumstances, the original contract may be extended for a maximum of nine months to ensure continuity, provided the tender for the new contract was announced at least three months before the original contract's end date.

The core scope of work for this tender involves the service, implementation, and maintenance of an integral digital solution delivered as Software as a Service (SaaS). This solution aims to modernize municipal management through a single electronic administration platform. The project is structured into seven distinct phases, beginning with a prior analysis phase for project definition, installation, configuration, and platform delivery.

Key deliverables and areas of work include:

• Planning and Implementation: This encompasses a detailed work plan, implementation methodology, and a chronogram for project phases.
• Specific Plans: An Implementation Plan, Data Migration Plan, Testing Plan, and a comprehensive Training Plan are required. The Training Plan must detail scheduling, hours, program content, continuous online training, and post-implementation consulting.
• Documentation: Key documents include a Project Execution Plan (covering methodology, calendar, risks, contingency, communication, and team profiles), an Evolutionary and Improvement Plan (Road Map) outlining past evolution and future enhancements, and minutes from all project meetings. Additionally, a detailed conceptual model document and detailed designs for third-party integrations are expected.
• Services: Dedicated services for initial platform implementation and data migration are specified. There are also provisions for printing and enveloping services for notifications and communications.
• Technical Requirements: The solution must demonstrate robust and scalable cloud architecture, include support and maintenance services, a backup policy, additional security measures, compliance with ENS at a high level, and a solid high availability and disaster recovery plan (RTO/RPO). Integrations with existing third-party applications and services are also part of the scope.

The total contract duration is 24 months, with implementation tasks, including data migration, configuration, parameterization, training, and full launch, expected to be completed within 8 months.