Cybersecurity Specialist Services

The contract will be awarded for a duration of 3 years, with the possibility of extending for two additional 12-month periods. The agreement officially begins on the "Effective Date" and concludes on the "Expiry Date," both of which are specified in Schedule B of the contract. The Client also reserves the right to extend the contract for an "Additional Period" as outlined in Schedule B.

Key milestones mentioned include:

• Milestone 1: The release of the Contractor Software with all primary technical components completed, though minor features and functionalities might not yet be present.
• Milestone 2: The final Contractor Software release, which must be accepted and approved by the Client, including all functional elements, with any known issues either resolved or deemed acceptable and documented in the software release notes.

The specific contract start and end dates are referred to as being in Schedule B, but the actual dates are not provided in the available documents. Therefore, the exact start and end dates cannot be explicitly stated.

The core scope of work involves the provision of services, which are detailed in a Specification and Schedule B. These services specifically include the development and/or provision of Contractor Software, which may consist of Bespoke Software and/or Open-Source Software. Key deliverables and responsibilities explicitly stated are:

• Software Development/Delivery: This involves the release of Contractor Software, with "Milestone 1" signifying the completion of all major technical elements (though minor features may be absent) and "Milestone 2" marking the completed, accepted, and approved Contractor Software release, incorporating all functional elements with known issues rectified or agreed upon.
• Documentation: Developing an installation guide for each Software Module, releasing notes for the Services (including an agreed known issue list), and ensuring all related documentation meets international standards, is in English, and enables full and proper use of the Contractor Software.
• Training: Providing agreed-upon training, either onsite or virtually.
• Project Delivery: Delivering the overall project within agreed timelines.
• Account Management & Communication: Maintaining effective account management, timely handling of queries, and conducting regular meetings (monthly, quarterly, or annually) to review performance and resolve issues.
• Reporting: Providing statistical management information reports on a monthly and annual basis, or as requested.
• Ongoing Support: Ensuring continuous support to prevent service gaps.
• Compliance: Adhering to the Client's directions, policies, guidelines, project governance protocols, local security arrangements, good industry practice, and all applicable laws and regulations.