Доставка, внедряване, интеграция и поддръжка на система за електронно подписване/ Delivery, implementation, integration and support of an electronic signature system

The contract timeline indicates that the actual work on the implementation and configuration of the archiving system will commence either after the CONTRACTOR receives a request for performance at an initially agreed price and a postponement period of the contract, which extends until 12 (twelve) calendar months from the contract signing date, or after the CONTRACTOR provides written confirmation of accepting the request if the 12 (twelve) month period has already lapsed. The initiation of performance is contingent upon the Contracting Authority sending a request to the Contractor, explicitly stating the desired start date for services. Such requests for services can be made by the Contracting Authority for up to 12 (twelve) calendar months from the date of contract signing.

Key milestones include:

• Preparation and submission of a system implementation plan, encompassing analysis, configuration, integrations, tests, key user training, and commissioning. This plan must be agreed upon with the Contracting Authority once the contract becomes effective.
• The full implementation of a functional system, training for administrators and key users, and the provision of user, administration, and integration documentation, must be completed within 4 (four) months from the contract's effective date or the date of the last signature.
• Warranty maintenance terms specify a response deadline of up to 1 hour from notification for system problems. For Priority 1 incidents leading to a complete refusal to use the system or limitation of basic functionalities, the response period is 1 (one) hour from the moment the Contracting Authority sends a notification.

The contract's end date is not explicitly stated. The total duration is not explicitly stated as a single overall contract duration, but there are specific durations for implementation and the period for making service requests.

The core scope of work for this tender involves the configuration and commissioning of an electronic document management and signing system. The contractor is responsible for providing a detailed description of the selected software solution, including its architecture and block diagram. All user and other functionalities, as well as necessary processes, must be configured according to the Contracting Authority's requirements. Core deliverables include full documentation of the configuration in English, user guides in English (at least a User Guide and an Administrator’s Guide), and online training for administrators and key users based on an agreed schedule and plan. Additionally, the contractor must set up a mirror test system with minimal resources for applying software changes before they are introduced into the production environment. The system will be accepted by the Contracting Authority following testing and the signing of a bilateral protocol.