Digital Diabetes Prevention and Primary Hypertension Programme

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The core scope of work for this tender is the provision of a Digital Diabetes Prevention & Primary Hypertension Programme. This includes delivering digitally enabled lifestyle behavior change programs related to Diabetes Prevention (including digital platforms and/or applications), Hypertension Management, Cardiovascular Disease Prevention, Weight Management, and Population Health Improvement.

Key aspects and deliverables involve:

• Demonstrating comparable experience in delivering such programs.
• Establishing arrangements for an appropriately qualified workforce, including Health Coaches, Clinical Supervisors, HCPC Registered Dietetic Leadership, Clinical Safety Leadership, Psychological or Behavioural Science Expertise, and Data Protection and Information Governance Leadership.
• Implementing professional registration oversight, supervision, clinical escalation, competency assessment, and ongoing clinical governance arrangements.
• Managing data collection and reporting, encompassing participant and population data, program activity, participation and engagement data, health outcome and behavioural change data, health inequalities, accessibility and inclusion data, participant feedback, clinical governance, safety and quality data, performance, contract management, commissioner reporting, and service evaluation.
• Adhering to AI governance and responsible use of Artificial Intelligence where applicable, including organizational AI governance, human oversight, risk assessment and mitigation, human review controls for AI outputs, and transparency/auditability processes.
• Complying with safeguarding requirements, including the Protection of Vulnerable Groups (PVG) (Scotland) Act 2020, and having a safeguarding policy, governance arrangements, and processes for PVG membership checks.
• Addressing Medical Device Classification under MHRA regulations, if applicable, providing details of classification, registration status, conformity assessment route, and certification.
• Demonstrating a structured and systematic approach to clinical risk management.
• Providing evidence of quality management systems, clinical audit, incident reporting, service user feedback collection, and continuous improvement processes.
• Demonstrating the ability to scale similar programs, including current operational capacity, experience supporting comparable populations, service resilience, workforce deployment, and the ability to mobilize multiple participating authorities simultaneously.
• Providing evidence of experience in designing, implementing, and delivering digitally enabled behavior change programs that improve access, engagement, and health outcomes for underserved populations (e.g., those experiencing deprivation, ethnic minority groups, individuals needing translation/interpretation, rural/remote populations, and those requiring accessible digital services).