Digitales Klinik-Infotainment

The contract timeline includes the following explicit details:

• Contract Start Date: The execution begins at the latest 12 working days after a request, with the latest possible request date being January 15, 2027.
• Contract End Date: The overall completion of services is scheduled for June 30, 2027, at the latest.
• Total Duration: The completion of the execution is set for 123 working days after the contract award or the start of execution.

Key milestones and phases include:

• Bid Submission Deadline: October 28, 2026, at 10:00 AM.
• Binding Period End: January 31, 2027.
• Work planning and system-specific documents: To be completed within 30 working days after being requested.
• Delivery, assembly, and connection of all devices and system components: To be completed by May 31, 2027, at the latest.
• System configuration, commissioning, trial operation, and acceptance of all systems and remaining services: Overall completion by June 30, 2027, at the latest.
• Joint Overall Commissioning: This phase is estimated to take 3 working days.
• Software Maintenance and Support: This service is to be provided for 12 months from the date of acceptance, with an option for annual renewal.

The core scope of work for this tender involves the delivery, assembly, configuration, integration, commissioning, and operational handover of a comprehensive digital patient platform for the Zentralklinikum Lohr am Main.

The Statement of Work summary and core deliverables include:

• Digital Patient Platform: Encompassing Bedside-Terminals (patient infotainment), IPTV, patient communication, BYOD (Bring Your Own Device), Digital Patient Journey, patient call system, self-check-in, digital signage, wayfinding, indoornavigation, and interfaces, along with room automation control functions.
• Hardware and Software: Delivery of all associated system hardware and software components.
• Engineering and Integration: Engineering, parameterization, integration, and commissioning of the system.
• Interface Coordination: Coordination of interfaces with the clinic's IT department and other trades (e.g., electrical engineering, IT network, nurse call system, telephony, and room automation).
• Documentation: Provision of complete digital documentation in German, including system architecture, component lists, serial numbers/locations, network/IP documentation, interface descriptions, operating and administration manuals, and maintenance/support information.
• Training: Administrators' training for clinic IT, technical administration, and authorized operator functions, covering system administration, user/rights management, content maintenance, monitoring, troubleshooting, and interface overview. User training for nursing staff, patient admissions, service, information, and other defined user groups, including bedside/patient functions, patient calls, check-in, digital signage, wayfinding, and station dashboards.
• Trial Operation and Acceptance Support: Conducting trial operations with defined test cases, error logging, rectification, and support for formal acceptance, including a test plan, interface tests, end-device sample tests, call/signage/navigation tests, and an acceptance protocol.
• Project Management: Full project management, including scheduling, interface coordination, consultations with specialist planners, client and users, clinic IT, and interface trades.
• IT Security and Data Protection Concept: Creation and implementation of an IT security and data protection concept for the operation of the digital patient platform, covering roles and rights, user/patient session management, logging and deletion concepts, remote maintenance, and hardening of system components.
• Maintenance and Software Support: 12 months of software maintenance, updates, and support for the digital patient platform from acceptance, including bug fixing, security updates, compatibility updates, hotline/support channel, and remote maintenance. Optional annual continuation of these services.

Specific system components and functions mentioned include:

• Bedside-Terminals (min. 15-inch screen) for IPTV, patient portal, telephony, patient information, digital patient journey, service functions, room automation, and BYOD linkage.
• IPTV and media platform.
• BYOD and mobile usage.
• Room automation at the patient's bedside.
• Digital Patient Journey.
• Nursing support, including a station dashboard for patient status, appointments, service requests, and system messages.
• Patient call system with central management for waiting areas and functional units, display on monitors (e.g., 65-inch professional displays), and integration with check-in terminals and HL7/appointment information.
• Self-Check-In.
• Digital Signage.
• Patient guidance system.
• Indoornavigation: browser-based, accessible via QR code or link on mobile devices, with features like start/destination guidance, route display, floor changes, barrier-free routes, and multilingual instructions. Optional real-time location via BLE/WLAN.
• Servers and Systems: productive servers (virtual servers allowed, cloud-based only with approval), Wifi TV Streamer, Interface Server MED, Medix Content Portal Server, and Medix Patient Portal.
• Interfaces, including SIP configuration, call number/subscriber concept, and WLAN/BYOD integration.
• Content Management System for Digital Signage.