Elektronische Gästekarte für München

The contract becomes effective upon signing, with services commencing on July 1, 2027. The earliest possible date for the contract conclusion is December 1, 2026, or January 18, 2027, if negotiations are required. The contract is set to run until December 31, 2033. The Landeshauptstadt München (LHM) has the option to extend the contract once by an additional year. The total duration of the contract, without extension, is 6 years and 6 months from the service start date.

Key milestones and phases include:

• Sending out the announcement: July 31, 2026.
• End of the deadline for bidder questions: September 20, 2026, 11:59 PM.
• End of the tender period: September 29, 2026, 1:00 PM.
• Request for additional proofs and declarations, if necessary: October 9, 2026 to October 16, 2026.
• Sending preliminary information letters to unsuccessful bidders: November 19, 2026.
• Earliest possible date for contract conclusion: December 1, 2026.
• Optional phases for negotiations include: sending invitations for negotiation talks (October 30, 2026), period for negotiation talks (November 9, 2026 - November 13, 2026), request for revision and submission of final offers (November 23, 2026), expiry of the final offer deadline (December 7, 2026), sending preliminary information letters to unsuccessful bidders (January 4, 2027), and the optional earliest possible date for contract conclusion (January 18, 2027).
• The operational start of the services is scheduled for July 1, 2027.
• The concessionaire is required to continuously develop the guest card system technically and functionally throughout the entire contract term.

This tender concerns a service concession for "Electronic Guest Cards for Munich" (Elektronische Gästekarten für München). The core scope of work involves the provision of concession-related services, as detailed in the "Leistungsbeschreibung" (Service Description).

Key areas of the Statement of Work include:

• Subject of the Service Concession: Defining the specific content of the concession.
• Framework Concept and Business Model: This includes requirements for existing guest card variants such as "München Gästekarte Inklusiv" and "München Rabatt-Karte," minimum requirements for the guest cards, and the management of partners and the service portfolio.
• Sales and Marketing (Vertrieb und Vermarktung): The concessionaire is responsible for developing a robust sales concept, marketing, and selling the guest cards through both their own and LHM's (Landeshauptstadt München) sales channels.
• Technical Implementation (Technische Umsetzung): This involves providing the necessary technical infrastructure for the concession services. Specifics include hardware and software provision, booking and cancellation options, establishing required interfaces, integrating service providers, transaction overviews, reporting and data sharing, support and complaint management, and adherence to data protection and security requirements.
• Implementation: This covers the overall execution of the services.
• Commission Model and Success Participation: This section outlines the financial model, including sales-related participation and general revenue-related participation.
• Support and Training: Developing a support concept for ongoing operations and providing training and onboarding for various target groups like sales partners, service providers, and Munich Tourism.
• Further Development and Innovation Capability: Ensuring the system's ability for continuous development and innovation.