Published
Estudio experimental de mercado de los servicios telefónicos y online de atención al cliente de empresas comercializadoras de electricidad y de gas, mediante la técnica del cliente instrumental de incógnito o misterioso para efectuar actuaciones o gestiones reales en los servicios de atención al cliente que se pretenden supervisar.
Notice number: 260092
KEY INFORMATION
- Submission deadline
- • Sep 14, 2026
- Location
- 🇪🇸 Spain
- Contracting authority
- Secretaría General de la Comisión Nacional de los Mercados y la Competencia
- Accepted Languages
- Spanish
- Tender type
- Contract Value
- Published date
- Aug 26, 2026
TENDER DESCRIPTION
Experimental market study of the telephone and online customer service of electricity and gas retailing companies, using the instrumental customer technique of an undercover or mystery shopper to carry out real actions or procedures in the customer service services that are intended to be monitored. Experimental market study of the telephone and online customer service of electricity and gas retailing companies, using the instrumental customer technique of an undercover or mystery shopper to carry out real actions or procedures in the customer service services that are intended to be monitored.
TENDER BRIEF
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