F260000496 - Servicio de asistencia técnica para la puesta en marcha y el apoyo al lanzamiento de la Oficina de Atención Profesional del Ayuntamiento de Barcelona, con medidas de contratación pública sostenible.

The contract timeline is structured in phases with an estimated total duration. The initial contract for the first three phases has a maximum duration of twelve (12) months of effective service. An optional Phase 4 can extend the contract by an additional twelve (12) months of effective service, making the total maximum duration twenty-four (24) months of effective service. No extensions are foreseen for the contract.

The indicative calendar for the service phases is as follows:

• Fase 1: Pilot Test-Testing of the OAP management and governance model, expected from Month 1 to Month 3.
• Fase 2: Support for the launch of the OAP, expected from Month 3 to Month 8.
• Fase 3: Definition and scheduling of next steps, expected from Month 6 to Month 12.
• Optional Fase 4: Support for the implementation of subsequent phases, with a duration of 12 months.

The start date of the contract is set for "day xxx". The works for Phase 2 and 3 will occur simultaneously.The contract timeline is structured into phases with an initial duration of up to twelve (12) months for the first three phases, followed by an optional Phase 4 that can last an additional twelve (12) months, bringing the total maximum duration to twenty-four (24) months of effective service. There are no provisions for contract extensions.

The approximate execution periods for the phases are:

• Fase 1 (Pilot Test-Testing of the OAP management and governance model): Months 1-3.
• Fase 2 (Support for the launch of the OAP): Months 3-8.
• Fase 3 (Definition and scheduling of next steps): Months 6-12.
• Optional Fase 4 (Support for the implementation of subsequent phases): 12 months.

The contract start date is indicated as "day xxx". It is also noted that some work for Fase 2 and Fase 3 will occur simultaneously.

The core scope of work for this tender involves providing technical assistance for the piloting and accompanying the launch of the Professional Attention Office (OAP) of the Barcelona City Council. The ultimate goal is to establish a functional and efficient OAP with an optimal management and governance model.

The Statement of Work is structured into phases with specific deliverables:

Fase 1: Pilot Test - Testing the OAP management and governance model (months 1-3)

• Defining the scope of the pilot test, including services and involved agents.
• Monitoring the implementation of an agenda tool and its referral to municipal agents.
• Supporting the implementation of the defined governance model and proposing adjustments.
• Deliverables include an evaluation report of the pilot test, a proposal for improvements for the service launch, and a risk analysis with a mitigation plan.

Fase 2: Accompaniment to the launch of the OAP

• Monthly evaluation of service development.
• Monthly reports detailing proposed improvements and their operationalization.
• A final report on the accompaniment process by month 8.

Fase 3: Definition and scheduling of next steps

• Developing a document proposing future steps, including actions, involved agents, governance model, calendar, and budget.
• Preparation of visual explanatory documents.
• Tasks related to the future projection of the OAP.
• Establishing a detailed work plan to achieve specific objectives for each phase.
• Creating and deploying a coordination space for municipal agents.
• Implementing a reporting methodology, including a dashboard and follow-up reports.
• Identifying critical points, dysfunctions, and proposing improvements.
• Designing a communication and change management action plan tailored to each phase.
• Drafting a final document integrating all developed actions, methodologies, results, detected incidents, and their resolutions, delivered individually per phase and globally at project completion.

Option Fase 4: Accompaniment in the deployment of subsequent phases (months 12-24)

• The specific deliverables for this phase will be defined during Fase 3.
• This phase involves developing a detailed implementation plan with a calendar, actions, associated budget, and necessary support.

The contract also includes any other tasks deemed essential for its development, and requires the contractor to produce and deliver documents, deliverables, and follow-up as stipulated in clause 7 of the PCT.