Filton Town Council Leisure Operator Contract

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Summary of Services Required The contract requires the Agent to provide a fully managed leisure service at Elm Park Leisure Centre, covering day-to-day operations, customer services, sport and physical-activity programmes, staffing, facilities management, maintenance, health and safety, and performance management. 1. Leisure Centre Operations The Agent must operate and manage the leisure centre, including the 60-station gym, group exercise and spin studios, main and leisure pools, café, soft play and outdoor seating. The service must meet agreed opening hours, manage planned and emergency closures, bookings, memberships, access arrangements and facility hire, and minimise disruption to customers. 2. Sport, Fitness and Active Communities The Agent must provide a varied programme of sport, fitness, swimming, classes, courses, club and community activities. It must deliver an Active Communities Programme designed to increase participation among inactive and under-represented groups, particularly young people and communities with limited opportunities to be active. Activities should be accessible, inclusive and published using OpenActive data standards. The Agent must also support…

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