Fornitura chiavi in mano di un Centro di Controllo Aziendale (CCA) completo di sistemi e sottosistemi integrati, centrali e periferici, di monitoraggio e controllo della flotta (AVM/AVL), Demand Responsive Transport (DRT) e bigliettazione elettronica (SBE), conta-passeggeri e informazione multimediale all'utenza ivi inclusa la Garanzia e servizi accessori (Assistenza, IAAS e Manutenzione) per il p

The contract timeline is as follows:

Contract Start Date: The contract becomes effective from the date of its signature.

Total Duration: The overall contract has a duration of 132 months (approximately 11 years) from the date of its signature. This period encompasses the initial supply, warranty, and subsequent service phases.

Key Milestones and Phases:

1. Initial Supply, Installation, and Operationalization: This phase must be completed within 365 natural and consecutive days (approximately 1 year) from the date of the "Verbale di avvio dell'esecuzione delle prestazioni" (Protocol of commencement of performance execution).

• T0: Commencement of performance execution (Verbale di avvio dell'esecuzione delle prestazioni).
• Phase A (Start-up and Detailed Definition): Must be completed within 60 natural and consecutive days from T0.
• Milestone: Verification of Phase A, to be concluded within 30 days from the last documentation delivery.
• Milestone: T2, positive outcome of Phase A verification.
• Phase B (Pilot Project Execution): Begins after a positive Phase A verification and has a maximum duration of 90 natural and consecutive days.
• Milestone: Verification of Phase B, to be concluded within 30 days from the pilot project's completion.
• Milestone: T4, positive outcome of Phase B verification.
• Phase C (Completion of Supply and System Commissioning): Begins after a positive Phase B verification and must be completed within 155 natural and consecutive days.
• Milestone: T5, Protocol of completion of performance (Verbale di ultimazione delle prestazioni).
• Post-Completion Milestone: Verification of Conformity, to be conducted within 180 days after T5.
• Milestone: T6, Provisional Certificate of Conformity (Certificato provvisorio di conformità).

2. Warranty and Accessory Services: This period lasts for 24 months (2 years), commencing from the date of the Provisional Certificate of Conformity.

3. Assistance, IAAS, and Full-Service Maintenance: This phase extends for 8 years, starting after the warranty period has ended and the Certificate of Conformity has become definitive.

Contract End Date: The contract will automatically expire at the conclusion of the 8-year period for Assistance, IAAS, and full-service maintenance.

The core scope of work for this tender is the "turnkey" provision of a Corporate Control Center (CCA) that includes integrated systems for fleet monitoring and control (AVM/AVL), Demand Responsive Transport (DRT), electronic ticketing (SBE), passenger counting, and multimedia user information.

The Statement of Work (SOW) summary and core deliverables include:

• Detailed Planning and Documentation: Transforming the technical offer into a comprehensive set of detailed documents, plans, elaborations, and operational procedures for the correct installation, configuration, integration, commissioning, and conformity verification of the system. This involves describing all activities, technologies, quality details, and dimensions in compliance with tender specifications and technical annexes.
• Project Initiation and Governance: Conducting a Kick-off Meeting to align the project teams, define roles and responsibilities, and establish operational methods. This also includes presenting the offered system's functionalities and architecture, and planning operational governance with regular (at least weekly) meetings to monitor and update work progress.
• Site Inspections and Document Production: Performing detailed site inspections and delivering, analyzing, and revising key project documents. This includes a detailed technical document outlining the overall system architecture (hardware, software, applications, networks, IT security) and installations for the CCA, on-board subsystems, and other subsystems (e.g., Sales, Depot, Verification and Control). This document must specify functional and operational details, hardware components, software licenses, data traffic estimates, network performance, and IT security measures.
• Pilot Project Implementation: Defining and executing a pilot project to fully verify the system's functionalities. This includes detailing the project's objectives, scope, components, functionalities, activation methods, architecture of test and pre-production environments, and verification test methods.
• Hardware and Software Delivery and Installation: Supplying and installing all necessary hardware and software for the CCA, AVM/AVL, DRT, and SBE systems (including CCA Hosting), depot concentrators, and prototypal installations of validators, on-board central units, passenger counters, and multimedia information displays, along with their respective licenses. It also covers the integration of other on-board equipment like line indicators, CAN bus, and video surveillance. Equipment for one Company Ticket Office and two Resale points, with relevant licenses, is also part of the delivery.
• Dismantling and Disposal: Responsibility for dismantling and disposing of any existing apparatus on buses/trolleybuses that will be replaced by the new supply.
• Commercial Model and Training: Providing a detailed commercial model that includes functionalities for tariff model management and assistance for its implementation. A comprehensive training plan for personnel, detailing methods, timings, and target recipients, is also required.
• Cloud Service (IaaS): Describing the IaaS Cloud service, including datacenter security levels, quality of recovery processes in case of anomalies, the IaaS architecture supporting the system, inter-company organization for data flow over a WAN, and a detailed backup plan with disaster recovery architecture.