Fourniture et maintenance d'un système de billetterie et de contrôle d'accès pour le Pôle Aquatique Multisport

Question: What is the contract timeline?

Context: Contract start date, end date, total duration, and any key milestones or phases mentioned. Return null if not stated.

The contract commences upon its notification, which is provisionally scheduled for October 2026, specifically by week 43 at the latest. The provisional start date for services is October 19, 2026.

Key milestones and phases include:

• Contract Notification: Expected in October 2026 (Week 43 at the latest), marking the official start of the contract.
• Provisional Start of Services: October 19, 2026.
• Audit Phase: To be completed within 15 days following notification.
• Proposal and Action Plan Presentation: Occurs after the audit and requires validation from the community.
• Dismantling and New Material Installation: Takes place between the contract notification and the operational commissioning of the software and equipment.
• Operational Commissioning (Mise en service opérationnelle): Scheduled for January 4, 2027, at the latest. This includes two weeks of on-site support, followed by remote assistance. The site will be closed to the public from December 21, 2026, to January 3, 2027, but accessible to the service provider if necessary.
• Main Operational Period: The contract runs for 4 years starting from the date of confirmed operationality.
• Renewal Periods: Two optional one-year renewal periods are provisioned.

The total duration of the contract comprises the period from notification until operationality (estimated at 2 months and 2 weeks, considering the latest provisional notification date), plus a 4-year operational period, and potentially two additional one-year renewal periods. The contract's end date will be 4 years after the established operationality date, with potential extensions for the renewal periods.

The core scope of work for this tender, titled "MP2026-02 Fourniture et maintenance d'un système de billetterie et de contrôle d'accès pour le Pôle Aquatique Multisport", is the provision, installation, commissioning, training, maintenance, and assistance for a complete computerized ticketing and access control system for the Multisport Aquatic Center.

The high-level summary of the Statement of Work and core deliverables includes:

• Project Initialization & Audit: Project launch, functional and technical audits of the establishment, audit report with recommendations, and detailed planning elaboration.
• Data Migration: Recovery of existing client data, current subscriptions, historical data, reservations, and system settings.
• System Provision & Modules: Supply of ticketing software, along with modules for access control, activity reservation, CRM, statistics and reporting, FMI management, school management, sports club management, and relaxation area management. It also includes dynamic screen functionality.
• User Interfaces: Development and provision of a web user portal, online sales, online reservation capabilities, a personalized mobile application, and automated communications such as push notifications, SMS, and subscription reminders. Integration with the existing website and social networks is also required.
• Hardware & Integration: Integration of existing equipment, configuration of access rights and specific areas, and functional testing. This also covers the provision of complementary cash register hardware, readers, encoders, adaptation of the reception desk, and management of the vending machine, including potential replacement if necessary.
• Training & Support: Initial training for reception agents, management, lifeguards (MNS), system administrators, and sports educators, along with pedagogical materials and start-up assistance.
• Deployment & Post-Deployment: Functional acceptance, production launch, enhanced assistance during the first week, and accompaniment for the first month. The project phases include audit, diagnosis, existing system recovery, hardware installation, technical configuration, functional configuration, testing, agent training, operational commissioning, and post-startup support.
• Ongoing Services (Annual): Provision of SaaS licenses, hosting, corrective and evolutive maintenance, hotline assistance, system supervision, data backups, cybersecurity measures, and maintenance for the mobile application, web portal, SMS, and notifications. This also includes telephone and IT assistance (7 days a week as defined) and software updates.
• Optional/On-Demand Services: Procurement of additional materials (e.g., RFID cards, bracelets), functional evolutions requested during the contract, ad-hoc interventions, and consulting services including specific development.