Fourniture et maintenance d'un système de billetterie et de contrôle d'accès pour le Pôle Aquatique Multisport

The contract timeline is as follows:

Contract Start Date: The contract officially begins upon notification. The provisional start date for services is October 19, 2026. The signing and notification of the contract are anticipated for October 2026, specifically by Week 43 at the latest.

Operational Start Date: Operational commissioning is scheduled for January 4, 2027, at the latest.

Contract End Date: The initial contract period runs for 4 years from the date of operationality. Therefore, the contract will end 4 years after the operationality date, which is formalized by a service order.

Total Duration:

• The initial period is 4 years from the date of operationality.
• Two one-year renewal periods are planned.
• The maximum duration of the contract, including all periods, is 4 years (initial period) plus 24 months (two 12-month renewal periods), and a "start-up" period of 2 months and 2 weeks before January 4, 2027, taking into account the latest provisional notification date. This results in a total maximum duration of approximately 6 years, 2 months, and 2 weeks.

Key Milestones and Phases:

• July 2026: Publication of the tender documents.
• August 24 to September 4, 2026: Site visit for candidates.
• July – August to September 16, 2026: Deadline for submitting applications and offers.
• Weeks 38 - 39 (Late September/Early October): Analysis of offers and candidate hearings.
• October 2026: Information for unsuccessful bidders.
• October 2026 (Week 43 at the latest): Signing and notification of the contract.
• Between Notification and Operational Commissioning (January 4, 2027):
• Audit completed within 15 days.
• Presentation of proposals and action plan to the community, followed by validation.
• Removal of existing equipment and installation of new equipment.
• December 21, 2026, to January 3, 2027 (inclusive): The site will be closed to the public, but accessible to the service provider if necessary.
• January 4, 2027 (at the latest): Operational commissioning, with two weeks of on-site support followed by remote support.

The execution calendar will also include the following minimum steps: Project launch, audit, diagnosis and recovery of existing data, hardware installation and technical configuration, functional parameterization, tests and corrections, staff training, operational commissioning, and post-startup support.

The core scope of work for this tender involves the comprehensive supply, installation, commissioning, training, maintenance, and assistance for a complete computerized ticketing and access control system. This system is intended for the Pôle Aquatique Multisport, encompassing its pool, fitness, and relaxation areas. The solution must be provided exclusively in a Software as a Service (SaaS) mode, hosted on a secure infrastructure, and include ongoing maintenance, evolutions, updates, and automated backups. The primary objectives are to modernize and standardize ticketing and access methods, ensure security for user flows and spaces, and streamline internal procedures for staff.

The Statement of Work summary and core deliverables include:

• System Provision and Installation: Furnishing the ticketing and access control software solution and providing and installing all associated hardware, such as supports, readers, encoders, and necessary replacements.
• Implementation Services: Executing project launch meetings, functional and technical audits, data migration (recovering client data, current subscriptions, histories, and reservations), integrating existing equipment, and configuring access rights, FMI, and specific spaces.
• Software Modules: Delivering ticketing software equipped with modules for access control, activity reservations, CRM, statistics and reporting, FMI management, and specific management for schools, sports clubs, and relaxation areas.
• User Interaction Platforms: Developing a web user portal, online sales and reservation capabilities, and a personalized mobile application with push notifications, automated SMS, and subscription reminders.
• Training and Support: Providing initial training for various staff, including reception agents, management, and sports educators, along with pedagogical support, go-live assistance, and reinforced assistance during the initial weeks and month post-deployment.
• Ongoing Services: Supplying a SaaS license, hosting, corrective and evolutive maintenance, hotline assistance, supervision, backups, and cybersecurity.
• Optional/On-demand Services: Including the potential for purchasing complementary hardware (e.g., RFID cards, bracelets, badges, additional readers/encoders), undertaking specific functional evolutions, performing ad-hoc interventions, and offering consulting or specific development services.