Published
Framework service contract for operating the "Hydrological Forecast Centre - Analytics and Dissemination" in support to the Copernicus Emergency Management Service (CEMS) Flood Early Warning Systems
Notice number: 00497985-2026
KEY INFORMATION
- Submission deadline
- • Sep 17, 2026
- Location
- 🇮🇹 Italy
- Contracting authority
- European Commission, DG JRC - Joint Research Centre
- Accepted Languages
- Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
- Tender type
- Services
- Contract Value
- Published date
- Jul 20, 2026
TENDER DESCRIPTION
This framework service contract seeks a provider for the "Hydrological Forecast Centre - Analytics and Dissemination" (DISS) service, supporting the Copernicus Emergency Management Service (CEMS) Flood Early Warning Systems. The extensive scope of work encompasses five key packages: service setup, daily analysis and reporting of ongoing and forecasted floods (both EFAS and GloFAS domains), comprehensive service testing and analytics, robust communication and user support, and thorough knowledge and project management. Key technical requirements include leveraging platforms like JIRA and Confluence, utilizing web conferencing and a disaster recovery system, implementing a risk-based approach for data protection, ensuring all deliverables are in English, and hosting sensitive information exclusively within EU Member States. Financially, tenderers must demonstrate an average yearly turnover exceeding EUR 1,400,000 over the last two financial years. The framework contract has a maximum duration of 72 months, with potential for two automatic 24-month renewals, and requires a detailed implementation plan and monthly progress meetings for specific contracts.
TENDER BRIEF
The framework contract (FWC) has a maximum duration of 72 months from its entry into force. The FWC enters into force on the date the last party signs it. The FWC is automatically renewed two times, each for 24 months, unless formal notification to the contrary is received by one of the parties at least 6 months prior.
For specific contracts, the entry into force is on the date the last party signs it. The provision of services under a specific contract begins either on the specific contract's entry into force date, a specified later date (DD-MM-YY), or a date notified by the Contracting Authority with at least 7 days notice, but no sooner than the entry into force and no later than 3 months after the specific contract's signature.
Key milestones include the contractor's preparation of an implementation plan, which should outline activities and milestones. These milestones serve as markers of demonstrable progress in service development, product delivery, and/or service quality. Monthly progress review meetings are also required during ongoing specific contracts to assess status, risks, and actions.
Sources
- 102. TENDER_SPECIFICATIONS_ Part 1 Admin_EC-JRCIPR2026OP1752_V1.pdf — “concluded for at most 72 months. The details of the initial contract duration and possible renewals are set out in the draft contract. 1.9. Electronic exchange system: can exchanges under the contract be automated? For a…”
- 204. Draft_Service_FWC_EC-JRCIPR2026OP1752_V1.pdf — “Contract value The maximum amount covering all purchases under this FWC is EUR 4 550 000.00 (four million five hundred fifty thousand Euro (EUR)). 3. Entry into force and duration This FWC enters into force on the date o…”
- 303. TENDER SPECIFICATION_Part 2 Technical specifications_V1.pdf — “professional and must include the following features: a) Availability of a responsible person of the service 24-hours-a-day, 7-days-a-week, 365-days-a-year. b) Issues that put at risk the continuation of the operational…”
The core scope of work for this tender, titled "Provision of a Hydrological Forecast Centre - Analytics and Dissemination (DISS) Service for the Copernicus Emergency Management Service," can be summarized into five main work packages and their associated deliverables. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
Work Package 1: Set-up of service [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- Setting up the communication and issue tracking platform. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- Reviewing and adapting training material, operational schedules, and procedures for forecasters. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- Providing training on EFAS/GloFAS products and procedures for staff and forecasters. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- Conducting a 2-month pre-operational testing period. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
Work Package 2: Analysis and reporting of ongoing and forecasted floods [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- One month of service for analysis and reporting of ongoing and forecasted floods in Europe (EFAS domain). [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- One month of service for analysis and reports of ongoing and forecasted floods outside Europe (GloFAS domain). [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- One month of service for pre-tasking of satellite image acquisitions. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- One month of service for internal training of DISS forecasters on duty. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
Work Package 3: Service testing and analytics [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- Annual EFAS and GloFAS user surveys. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- EFAS missed event analysis reports. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- One month of service for testing of and feedback to new EFAS/GloFAS developments. [cite: 06. Financial Offer form_DISS_V1.xlsx, 06. Financial Offer form_DISS_V1_corrected_V2.xlsx]
- Annual event-based assessment reports.
- Annual Service quality assessment reports.
Work Package 4: Communication and user support
- One month of service for CEMS Flood user management and support.
- In-person and online EFAS partner training.
- In-person and online GloFAS training.
- EFAS/GloFAS webinars.
- ERCC duty officer training.
- EFAS Annual Meetings.
- One month of service for maintenance and updating existing product information/user guides for EFAS and GloFAS.
- Participation in international conferences, workshops, meetings, or seminars.
Work Package 5: Knowledge and project management and implementation
- One month of service for project management, including a service implementation plan, virtual progress meetings, briefings, and internal training.
- One month of service for the management and use of a "virtual office space".
- One month of "Service quality assurance".
- Knowledge transfer/handover documentation.
Sources
- 106. Financial Offer form_DISS_V1.xlsx — “of testing of and feedback to new EFAS/GloFAS developments.,,Work should be executed for 72 months,0,72,0 WP3- Deliverable 4: Annual event-based assessment report. (unit: 1 report),,Consider 6 annual reports during the t…”
- 206. Financial Offer form_DISS_V1_corrected_V2.xlsx — “of testing of and feedback to new EFAS/GloFAS developments.,,Work should be executed for 72 months,0,72,0 WP3- Deliverable 4: Annual event-based assessment report. (unit: 1 report),,Consider 6 annual reports during the t…”
- 303. TENDER SPECIFICATION_Part 2 Technical specifications_V1.pdf — “must adapt the quality control plan in case issues are arising or new products are being added. The Contractor must continuously assess the products and deliverables against the quality control plan in case of operationa…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 12 FILES
- 04. Draft_Service_FWC_EC-JRCIPR2026OP1752_V1.pdf773 KBPDF
- 04.1 Draft Contract - Part III_V1.pdf319 KBPDF
- 02.1 Declaration on honour_EC-JRCIPR2026OP1752_V1.docx64 KBDOCX
and 5 other documents
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