Published
Gestion et maintenance de la plateforme GRC, Portail Client et IssyGPT
Notice number: 26-73732
KEY INFORMATION
- Submission deadline
- • Sep 18, 2026
- Location
- 🇫🇷 France
- Contracting authority
- Mairie d'Issy-les-Moulineaux
- Accepted Languages
- FRA
- Tender type
- Services
- Contract Value
- Published date
- Jul 24, 2026
TENDER DESCRIPTION
This tender seeks a contractor for the comprehensive management, maintenance, and support of the GRC platform, the Salesforce client portal, and ISSYGPT, encompassing request management (TMA), corrective and evolutionary maintenance, and user accompaniment, alongside training and a structured handover process. The scope includes basic and complex support interventions, Salesforce administrator assistance, platform updates, and specific developments, requiring proficiency with the Salesforce platform and the ability to manage evolutions, integrate with third-party systems, and support AI functionalities within the platform. Candidates must declare their global and market-specific turnover for the last three financial years to demonstrate adequate financial capacity. The contract, with a provisional start date of October 2026, will run for one year, tacitly renewable three times, for a maximum duration of four years.
TENDER BRIEF
The contract will take effect from its notification date. The provisional start date for the service is October 2026. The contract duration is for one year, renewable three times by tacit renewal, for a maximum total duration of four years.
Sources
- 1AE.docx — “que la Ville demande la constitution d'une garantie à première demande pour tout ou partie du versement de l'avance. Prestataire unique Le prestataire désigné ci-devant : Accepte de percevoir l'avance prévue à l'article…”
- 2RC.pdf — “VILLE D'ISSY LES MOULINEAUX REGLEMENT DE LA CONSULTATION ISSY LEE MOGLINESUE GESTION ET MAINTENANCE DE LA PLATEFORME GRC, DU PORTAIL CLIENT SALESFORCE ET DE ISSYGPT La date limite de remise des offres est fixée au Vendre…”
- 3CCP.pdf — “BONS DE COMMANDE | 13 9-1: Passation des commandes | 13 9-2: Emission des bons de commande | 14 ARTICLE 10: VERIFICATIONS ET RECEPTION | 14 Article 11: PRIX ET MODALITES DE Paiement... 11-1: Forme des prix et TVA | 15 15…”
The core scope of work and statement of work summary for this tender involves the management and maintenance of the GRC platform, the Salesforce client portal, and ISSYGPT. The services include the management of requests (TMA), support, corrective and evolutionary maintenance, and user accompaniment. Specific deliverables encompass basic and complex support interventions, Salesforce administrator assistance, maintenance and update interventions, and specific developments or evolutionary services. Additionally, the tender covers training (on-site and remote), monthly and quarterly meetings, and a handover process with the previous incumbent, which includes knowledge transfer, appropriation, and the creation of administrator accounts. The scope also requires the management of platform evolutions and updates, considering the technical environment and interactions with third-party systems.
Sources
- 1CCP.pdf — “VILLE D'ISSY LES MOULINEAUX GESTION ET MAINTENANCE DE LA PLATEFORME GRC, DU PORTAIL CLIENT SALESFORCE ET DE ISSYGPT Cahier des Clauses Particulières (CCP) ISSY LER MOULINEXU SOMMAIRE ARTICLE 1: CONTEXTE ET ENJEUX | .4 AR…”
- 2RC.pdf — “(format papier). La Ville disposant de la signature électronique, si le candidat signe électroniquement et qu'il est désigné attributaire, les formalités post-attribution seront facilitées. 2. Le bordereau des prix unita…”
- 3BPU ET DQE_SALESFORCE.xlsx — “Bordereaux de Prix unitaires,,, ,,, "GESTION ET MAINTENANCE DE LA PLATEFORME GRC, DU PORTAIL CLIENT SALESFORCE ET DE ISSYGPT",,, ,,, ,,, TAUX TVA : ,,%, Profils,Unité,Montant HT (en €),Montant TTC (en €) Interventions Su…”
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Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 8 FILES
- DC2-2019.doc174 KBDOC
- FICHE REFERENT.docx14 KBDOCX
- CCP.pdf859 KBPDF
and 1 other document
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