IBM Power Plattform (inkl. Full Managed Service) im Mietkaufmodell

The contract duration for the lease-purchase of the IBM Power E1180 system landscape is 60 months. This is also stated as a period of 5 years. The total amount over the contract term will be paid in 60 equal monthly installments. Maintenance is guaranteed for the entire 60-month lease-purchase period. A key milestone is the transfer of ownership of the system landscape to the client, which occurs after the full payment of all agreed lease-purchase rates without any additional fees. The commencement of rate payments is contingent upon the contract-compliant provision, handover, and acceptance of the system.

The documents also specify deadlines related to the bidding process, including the submission of bidder questions until September 9, 2026, at 10:00 AM, the answering of bidder questions until September 16, 2026, at 10:00 AM, and the offer deadline on September 25, 2026, at 10:00 AM. However, these are procurement phase dates, not part of the contract's operational timeline.

Explicit contract start and end dates are not stated in the provided documents.

The core scope of work for this tender primarily involves comprehensive managed services for IT infrastructure, encompassing operation, monitoring, and service management.

Key aspects of the Statement of Work include:

• Managed Services (Monthly Flat Rate): Provision of standard operational services, monitoring, and service management as defined in chapters A2.2 (Operations), A2.3 (Monitoring), and A2.4 (Service).
• Incident Management: Centralized handling of incidents via a 24x7x365 service desk, including steering, classification, escalation, and resolution of system-internal and external dependency-related incidents, as well as emergency changes to system parameters.
• Hardware Management: Management of system processors (e.g., error reporting, event review, IP address management, system parameter settings), Hardware Management Consoles (user and system administration), operation and continuous support of "Dynamic Power Cloud Manager (DPCM)" for LPAR management (including updates), firmware patching, status and capacity reporting, LPAR creation/deletion, system migrations, IBM Support Call coordination, and maintaining system documentation.
• Operating System (OS) Management: Operation and management of AIX and Linux operating systems, covering error reporting, IP address management, basic service operations, system parameter settings, device and storage management, file system and paging space management, user administration, maintenance of installation images, restore operations, OS patch installation, and status/capacity reporting.
• High Availability (HA) Management: Operation and management of HA solutions, including acceptance tests, event analysis, implementation, configuration, monitoring, and management of the HA framework and resource groups.
• Additional Software and System Services: Installation and management of additional software packages, planning and execution of major release changes, migration to new server systems, creation and deployment of OS images, and coordination of storage migrations.
• Monitoring and Service Desk: Providing access to a monitoring web interface and maintaining a 24/7 manned service desk as a single point of contact for disturbance reports.
• Transition and Existing Systems: Continued operation of the existing E980 environment for up to 12 months during the transition period, with managed services covering these systems.
• Infrastructure Components: Provision and operation of "Dynamic Power Cloud Manager (DPCM) premium" and responsibility for the operation and availability of the NIM-server as a software repository.

Core deliverables implicitly include resolved incidents, maintained and updated system documentation, regular status and capacity reports, managed hardware and operating systems, successfully implemented patches and migrations, and continuous availability of managed services and support.