IBM Power Plattform (inkl. Full Managed Service) im Mietkaufmodell

The contract duration is explicitly stated as 60 months or 5 years.

Key milestones related to the tendering process are as follows:

• Bidder questions can be submitted until 09.09.2026, 10:00 AM.
• All timely submitted bidder questions will be answered by 16.09.2026, 10:00 AM.
• The bid submission deadline is 25.09.2026, 10:00 AM.

The contract start date and end date are not explicitly mentioned with specific dates, but the duration of the agreement is confirmed to align with the main contract/order/service agreement.

The core scope of work and statement of work summary for this tender primarily involves the provision of a Full Managed Service for an IBM Power Platform within a rental purchase (Mietkauf) model over 60 months.

The key deliverables and responsibilities of the contractor (AN) include:

• Managed Services: This encompasses comprehensive operational services, monitoring, and service management for the IBM Power Platform, including existing and new systems.
• Transition Services: Planning, coordination, and execution of the replacement of existing IBM Power E980 systems with IBM Power E1180 systems. This includes the migration of the entire Power landscape, virtual machines, and applications to the new environment, using technologies like Live Partition Mobility and DPCM. The migration will occur in two stages, aligned with the end of maintenance for the current systems. The contractor will also take over operations of the existing IBM E980 machines during the transition phase.
• Incident Management: Operation of a 24x7x365 Service Desk as a Single Point of Contact for managing, classifying, and escalating incidents. This includes processing system-internal incidents, coordinating external dependencies (network/application), performing emergency system parameter changes, and central coordination of all involved parties during an incident.
• Hardware Management: Tasks such as error report handling, event review and system status analysis, IP address management, system parameter settings, user management at the operating system level, and management of the Hardware Management Console (user and system administration/configuration). The contractor is also responsible for the operation and continuous support of "Dynamic Power Cloud Manager (DPCM)" software for LPAR management, including updates, and performing firmware patches (checking, planning, and deployment). Additionally, the contractor will create status and capacity reports, create/delete LPARs upon request, perform hardware system migrations, manage IBM hardware support calls, and maintain system documentation.
• OS Management (AIX and Linux): Responsibility for the operation and management of AIX and Linux operating systems, including error report handling, IP address management, basic service operation, system parameter settings, device and storage management, core and dump file handling, file system management, paging space management, and user management. This also covers maintaining installation images, performing backup restore operations, checking/planning/installing OS patches, creating status and capacity reports, and coordinating/processing incidents with external dependencies. The technical system documentation must be maintained and kept current.
• High Availability (HA) Solutions: Operation and management of HA solutions, including acceptance tests, event analysis, implementation and configuration of HA solutions, monitoring their status, and managing the HA framework and resource groups.
• Monitoring: Providing graphical reporting for system utilization and occupation, and offering the client access to a monitoring web interface.
• Service Management: Establishing a Service Desk for incident and service request handling, ensuring adherence to agreed Service Levels, operating a ticket tool, maintaining an operations manual, providing a dedicated Service Manager for inquiries and quality assurance, conducting monthly Service Review Meetings, and delivering monthly service reports with KPIs. An on-call duty for incident resolution (7x24) is required, and an ISO 27001 certified incident management process must be utilized.
• Additional Software and System Services: Installation and management of additional software and software packages (including integration into operations), planning and execution of major release changes for operating systems and software components, migrations to new server systems, creation and deployment of additional OS images, and planning/coordination/execution of storage migrations.
• IBM Power E1180 System Landscape Acquisition: The tender includes the rental purchase of two IBM Power E1180 systems with specific configurations (e.g., 256 physical cores, 192 activated; 32.768 GB physical memory; various adapters and SSDs) and two Hardware Management Consoles. The rental purchase agreement spans 60 months with constant monthly rates that include all associated costs, including maintenance. Ownership of the hardware transfers to the client after full payment.
• DPCM and NIM Server Operation: The contractor is responsible for providing and operating the "Dynamic Power Cloud Manager (DPCM) premium" software and for the operation and availability of the NIM server as a software repository for the client.

The services included in the monthly lump sum cover all standard services defined in chapters A2.2 (Operational Services), A2.3 (Monitoring), and A2.4 (Service Services). Additional services beyond the defined scope, such as extra updates, individual customizations, and project-related services, will be billed on a time and material basis.