ICT-palveluiden ja -laitteiden hankinta

The contract duration is for an indefinite period.

Key timeline details are as follows:

• Contract Start Date: The estimated start date is December 1, 2026, with the contract able to be signed no earlier than this date.
• Contract End Date: Not explicitly stated, as the contract is valid indefinitely.
• Total Duration: Indefinite.
• Key Milestones and Phases:
• Offer Request Publication: July 21, 2026.
• Deadline for Questions: August 24, 2026, at 12:00.
• Deadline for Answers: August 28, 2026.
• Offer Submission Deadline: September 25, 2026, at 12:00.
• Procurement Decision and Notification: Latest by November 6, 2026.
• Contract Signing: Earliest December 1, 2026.
• Takeover (Haltuunotto): Begins upon contract signing, to be completed by the supplier within a maximum of 12 weeks. Full monthly invoicing for continuous services starts after the client's written approval of the takeover.
• Client's cancellation period: 3 months.
• Supplier's cancellation period: 12 months.
• Warranty Period: 6 months from the acceptance of the client's application.

The core scope of work and statement of work summary for this tender includes a comprehensive range of ICT services. The service delivery is primarily remote ("Remote first"), with on-site support provided as needed, and must be proactive in identifying risks, technical debt, lifecycle needs, and development areas. All work must be recorded in a ticketing system or approved work order, and work estimated over four hours requires written approval and a cost estimate. Travel expenses are included in the hourly rates offered. Service and technical documentation must be continuously updated and accessible to the client.

Core Deliverables and Services include:

Continuous Services:

• Service Management and Monthly Reporting: Includes a dedicated service manager and regular meetings.
• Service Desk and User Support: Covers service channels, ticketing system, remote support, and first/second-level user support for approximately 50 active users.
• 24/7 On-call Readiness: For P1 monitoring and response.
• Cybersecurity Monitoring / SOC Service: Monitoring critical targets and alert handling.
• Monitoring and Management of Infrastructure: This encompasses 3 physical servers, about 10 virtual servers, 1 virtualization environment, 2 disk systems, 1 backup system, 2 firewalls, 22 managed switches, 1 WLAN environment (including 10 access points and a virtual controller), and 5 UPS devices.
• Workstation Management Service: For approximately 50 workstations.
• Mobile Device Management Service: For approximately 50 mobile devices.
• M365/Entra/Intune/Defender Management Service.

Unit Services (on-demand):

• User Account Management: New user setup and user deletion.
• Device Deployment and Replacement: For workstations and mobile devices.
• On-site Support Visits.
• Secure Device Data Erasure and Recycling.
• Firewall Rule Changes.
• Deployment of New Managed Servers.

Additional Services:

• ICT Equipment Procurement Service: Priced with an additional percentage on the net purchase price.
• Equipment Financing Service: An option for direct purchase or financing.
• ICT Services Takeover: Encompassing all necessary measures for a secure transition, including mapping, project management, transfers, tools, testing, documentation, and approval.
• Expert Services (hourly rates): Covering roles such as on-site/technical/senior experts, M365/Azure experts, cybersecurity experts, architects, and project/service managers.

Service Availability:

• Service Desk: Monday to Friday, 8:00 AM to 4:00 PM (excluding public holidays).
• Email Channel: Message reception and automatic processing 24/7.
• User and On-site Support: Available in Finnish and Swedish.
• Critical On-call Service: 24/7 for agreed critical targets and incident categories.

Exclusions from the scope of work include:

• Telecommunication connections.
• GSM, mobile phone, and other telecom operator subscriptions.
• Payment for Microsoft licenses and Azure consumption, as the client (Stormossen) will procure and pay for these directly.
• Maintenance agreements from industry-specific system manufacturers, unless explicitly agreed upon for specific tasks.