Published
ICT Service Management Tool
Notice number: 00581670-2026
KEY INFORMATION
- Submission deadline
- • Sep 22, 2026
- Location
- 🇮🇪 Ireland
- Contracting authority
- Tallaght University Hospital
- Accepted Languages
- English
- Tender type
- Services
- Contract Value
- Published date
- Aug 24, 2026
TENDER DESCRIPTION
This tender invites proposals for the supply, delivery, installation, commissioning, and comprehensive support and maintenance of a modern ICT Service Management Tool. The required solution must be a scalable, cloud-based IT Service Management platform, fully ITIL-aligned, with 99.9% system availability and data hosted within the EU, preferably Ireland. Key technical specifications include a Configuration Management Database (CMDB), Single Sign-On (SSO) functionality, and robust integration capabilities with Active Directory/LDAP, Microsoft Entra, Azure, M365, Web APIs, email, and Microsoft Teams, accessible via web browser HTTPS and mobile interfaces on modern devices. The scope of work also encompasses project management, implementation, training, professional services, and licensing for 50 Technical Analysts and 4000 End Users, with provisions for future additional licensing. Prospective tenderers must demonstrate an average annual turnover of €750,000 over the last three financial years, with the agreement structured for an initial term, subject to potential extensions, and implementation managed through a defined timetable and milestones.
TENDER BRIEF
The contract timeline is structured around several key elements:
- Commencement Date: The Agreement must start on the Commencement Date, which is defined in the Timetable or upon receipt of the Official Purchase Order if no Timetable is provided.
- Start Date: The Agreement begins on the Effective Date.
- Duration: The Agreement continues for an "Initial Term". This term can be extended for up to "[enter extension period as per advertised tender (n)] years" beyond the Initial Term.
- End Date: The Timetable for the completion of the Agreement will expire at the end of the period specified within it. If the Agreement is delivered in Lots, each Lot will expire on the date specified in its respective Lot Agreement.
- Milestones and Phases: The contract refers to "Milestone Dates" and a "Timetable" that details how these milestones will be achieved. Payments are linked to the successful achievement of milestones or completion of stages. The delivery of the solution can be managed through a single Lot or multiple Lots. The system is to be implemented during an "Implementation Term".
Sources
- 18_TUH ICT Standard Terms and Conditions v3.pdf — “Parts and Schedules) between the Parties and shall include, where applicable, any Service Level Agreement, Official Purchase Order and/or Lot Agreement. "CCN" means Change Control Note and has the meaning given to it in…”
The core scope of work for this tender involves the supply, delivery, installation, commissioning, and support/maintenance of an ICT Service Management Tool.
Key deliverables and services include:
- Project Management and Implementation
- Training
- ICT Service Management Tool Software
- Licensing, specifically for 50 units for Technical Analysts and 4000 units for End Users, with provisions for future additional licensing post-implementation.
- Professional Services, which entail providing suitably competent professionals, either on-site or remotely, to perform necessary tasks for the successful delivery of the solution.
- Support and Maintenance Services.
The comprehensive delivery must cover all components required to implement, operate, and maintain the service.
Sources
- 11_RFT ICT Service Management Tool final.docx — “and may be referenced in this document and any associated document(s) as such but the aforementioned is the legal title. 1.2 | In summary, the Services comprise: the supply, delivery, installation, commissioning and supp…”
- 22_Appendix 2 Pricing Schedule.xlsx — “submit a fully inclusive annual service cost for the complete delivery of the ICT Service Management Tool as described in the tender documentation. The Contracting Authority does not prescribe any particular pricing mode…”
- 38_TUH ICT Standard Terms and Conditions v3.pdf — “shall fulfil, as specified in the Requirements and Specifications, subject to the tolerances, limitations and exceptions stated therein. "Persistent Failure" means a repetitive or continuing failure by the Contractor to…”
Login to view all answers and insights
Unlock tender brief for freeTENDER DOCUMENTS
DIRECTORY • 13 FILES
- 2_Appendix 2 Pricing Schedule.xlsx98 KBXLSX
- 11_c4t_8885671_1.xml796 BXML
- 8_TUH ICT Standard Terms and Conditions v3.pdf1.2 MBPDF
and 6 other documents
Login to view and download all tender documents
Unlock documents for freeASK AI ABOUT THIS TENDER
Can a foreign company apply?
Yes, foreign companies can apply as long as they meet all the requirements set out in the procurement documents.
Login to ask more questions.
Unlock AI tender chat for freeUnlock your tender workflow
Run your first search, evaluate the results, save a daily monitor and start building a pipeline of tenders worth pursuing.