Kwantitatief onderzoeker

The total duration of the contract is 2 years, with a possibility of a maximum of 2 extensions. The deadline for receiving tenders is 14-09-2026 at 12:00 Central European Summer Time. The validity period for tenders or registrations is 4 months. Contract start date, end date, and specific key milestones or phases for the contract itself are not explicitly stated.

The core scope of work for this tender, titled "Hiring of Research, Service Design, and UX Expertise," involves providing expert personnel to the Municipality of The Hague. The tender is structured into parcels, focusing on three main areas:

1. Qualitative Research & Service Design (SD): This involves understanding the needs, experiences, motivations, and behavior of residents, entrepreneurs, and employees through various research methods like interviews and observations. Service design aims to analyze, design, and improve services from the perspective of users, considering the entire customer journey and all interaction channels. This parcel specifically covers the hiring of associated functions.

2. User Experience Design (UX): This focuses on designing and improving digital interactions between users and municipal systems or channels, such as websites, forms, and applications. This parcel also involves the hiring of associated functions.

The overall nature of the contract is for "Services" with the main classification being "Staffing services, including temporary staff" (CPV-code: 79620000). The contract has an initial duration of 2 years, with a possibility of up to 2 extensions. The estimated value for the "Qualitative Research & Service Design" parcel is 5,000,000 Euro, and for "User Experience Design" it is 3,000,000 Euro. Another parcel has an estimated value of 2,000,000 Euro. The place of execution for these services is anywhere in the Netherlands.