Published
Kwantitatief onderzoek
Notice number: 00555068-2026
KEY INFORMATION
- Submission deadline
- • Sep 14, 2026
- Location
- 🇳🇱 Netherlands
- Contracting authority
- Gemeente Den Haag
- Accepted Languages
- Dutch
- Tender type
- Services
- Contract Value
- Published date
- Aug 11, 2026
TENDER DESCRIPTION
This tender seeks to procure expertise in Research (both qualitative and quantitative), Service Design, and User Experience (UX) design to enhance municipal services by understanding the needs and experiences of residents, entrepreneurs, and employees. The scope includes gathering insights through qualitative and quantitative research, analyzing and improving services from the user's perspective, and optimizing digital interactions. Required methodologies encompass Onderzoek (kwalitatief en kwantitatief), Service Design, and User Experience Design (UX), with electronic invoicing (Elektronische facturatie) being mandatory and submissions required in Dutch (Nederlands). The contract has a base duration of 2 years, with a maximum of 2 possible extensions, and tenders must be submitted by September 14, 2026, at 12:00 Central European Summer Time, remaining valid for 4 months. Financial standing requirements for this tender have not been specified.
TENDER BRIEF
The contract has a base duration of 2 years. It allows for a maximum of 2 extensions. The deadline for receiving tenders is September 14, 2026, at 12:00 Central European Summer Time. Tenders are valid for 4 months. The contract start date and end date are not explicitly stated.
Sources
- 116 - Contract or concession notice - standard regime (Directive 2014 24 EU).pdf_17815204.pdf — “locatie?: Nee Beperkingen op de plaats van uitvoering: Overal in het desbetreffende land Land: Nederland Beschrijving (Nederlands): Zie documentatie Duur Type duur. (Tijds)duur van een periode Periode: 2 Jaar Verlenginge…”
- 216 - Contract or concession notice - standard regime (Directive 2014 24 EU).pdf.pdf — “de terbeschikkingstelling van personeel, met inbegrip van tijdelijk personeel Waarde Geschatte waarde exclusief BTW: 3.000.000 Euro Plaatsen van uitvoering Plaats van uitvoering 1 Specifieke locatie?: Nee Beperkingen op…”
The core scope of work for this tender involves the hiring of expertise in Research (both qualitative and quantitative), Service Design, and User Experience (UX) design. These disciplines are increasingly utilized to enhance municipal services.
Specifically, the tender covers:
- Qualitative Research: This focuses on understanding the needs, experiences, motivations, and behavior of residents, entrepreneurs, and employees through various methods like interviews and observations. The goal is to gather insights that help align services, policies, and processes with practical needs.
- Service Design: This involves analyzing, designing, and improving services from the perspective of residents, entrepreneurs, and employees. It considers the entire chain of interactions (customer journey) between the user and the organization across all channels.
- User Experience (UX) Design: This is dedicated to designing and improving digital interactions between users and municipal systems or channels, such as websites, forms, and apps.
The tender explicitly relates to the provision of personnel for these associated functions.
Sources
- 116 - Contract or concession notice - standard regime (Directive 2014 24 EU).pdf_17815204.pdf — “Timestamp: 10-08-2026 08:18 GMT+0 Tijd Zone: Europe/Berlin De identificatiecode van een aankondiging/versie: 800f1394-241d-4a65-8dee-a89fb3689082 Versie van aankondiging: 01 Subtype aankondiging 16. Inhuur van Onderzoeks…”
- 216 - Contract or concession notice - standard regime (Directive 2014 24 EU).pdf.pdf — “inschrijving of aanmelding Geldigheidstermijn van de inschrijving: 4 Maand Bezwaartermijn Informatie over de bezwaartermijn (Nederlands): Zie leidraad. Communicatie Aanbestedings documenten Details van de documenten Docu…”
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DIRECTORY • 2 FILES
- 16 - Contract or concession notice - standard regime (Directive 2014 24 EU).pdf_17815204.pdf54 KBPDF
- 16 - Contract or concession notice - standard regime (Directive 2014 24 EU).pdf.pdf51 KBPDF
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