Internet-Webdienstleistung

The contract timeline indicates that the maintenance services ("Pflegeleistungen") are set to begin on the date of the award ("Tag der Zuschlagserteilung"). For maintenance under the creation contract, services commence the day after acceptance ("dem Tag nach der Abnahme"). The procurement process timeline projects the award and binding period ("Zuschlags- und Bindefrist") to be in mid-December. The specific total duration and any detailed milestones for these services are referenced to Annex No. 1, which is not provided in the available documents. Therefore, a concrete contract start date, end date, or total duration beyond these references cannot be explicitly stated.

The core scope of work for this tender involves the further development, maintenance, care, and support of the Reutlingen University's websites, which are all based on the TYPO3 Content Management System. This encompasses nine existing websites, including the central university website, six faculty websites, and two other related institutional sites.

Key deliverables and services include:

• Ongoing Further Development: Continuously developing the websites to meet the needs of prospective students.
• Maintenance and Care: Performing regular maintenance and care tasks for the existing TYPO3 websites in live operation.
• Support: Providing support for the websites, including a concept for ongoing operational support. This includes guaranteed response times for disruptions and errors based on priority (high: within 4 hours; medium: 8 hours; low: 24 hours).
• TYPO3 Updates: Carrying out TYPO3 Core Minor-Updates as part of a monthly flat rate, and providing an estimated hourly rate and time for Major-Updates, including for customized extensions.
• Betreuungskonzept (Support Concept): Submission of a support concept describing the technical support approach, including a maintenance and care concept, update processes (with test environment, staging, and rollback strategy), and security management.
• Infrastructure: The existing TYPO3 CMS installation is based on current LTS releases with necessary core, third-party, and custom extensions, and operates within a containerized deployment environment (preferably Docker-Compose) based on a LAMP stack. Requirements include using official base images, strict separation of application code, configuration data, and persistent data, externalization of configuration parameters, ensuring reproducibility and portability, and enabling easy backup and restore processes.
• Documentation and Transparency: Ensuring long-term, transparent, and traceable support through complete documentation of changes, use of a versioning system (e.g., Git) with client access, and regular status reporting.
• Project Management: Stundensatz for project management needs to be provided.

Excluded from the scope are the setup of TYPO3 backend editors and user permissions (handled by Hochschule Reutlingen TYPO3 Admins), content creation and page population in the CMS by the agency (typically done by university teams), and English translations (provided by the university). However, content creation (text and graphics) may be commissioned separately in individual cases.