IRR üzemeltetése és felhasználói támogatása

TENDER DESCRIPTION

The eTraceLine software, which is part of the IIR system, uses 4 modules of the National Blood Supply Service (in short: OVSz). The services to be procured are: • software support • operation • user support for a period of 48 months. The language of official written communication is English. The language of telephone error reporting is Hungarian. The technical documents (specifications, user descriptions, operation manuals, etc.) and other documents (offer, order, certificate of performance, etc.) are bilingual, English and Hungarian, documents. Monthly lump-sum support services will be procured as well as tasks that can be called off under ad hoc orders within a time frame (man-days). The tasks that may be called off under the ad hoc orders are as follows: • setting up environments; • (re-)installation of modules and interfaces; • modification of the database structure; • assistance/support with the installation and verification of other software ensuring the operation of the modules and interfaces; • fixing errors resulting from malfunctions of other software or hardware; • development of modules and interfaces. The Supplier shall be required to place the source code of the…

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