Pilvipohjainen sovelluskehitys

The contract timeline indicates that the framework arrangement will last for six (6) years. Assignments made under this framework agreement have the potential to continue for a maximum of four (4) years beyond the end of the framework agreement period. The duration is also specified as 72 months.

Explicit contract start and end dates are not stated. No other specific key milestones or phases of the contract itself are mentioned, beyond the overall duration and potential extension of assignments.

The core scope of work for this tender is the procurement of IT Project Manager and Expert Services. The primary objective is to acquire IT project manager and expert resources to support the definition, programming, testing, and management of both new and existing systems for the Tax Administration, ensuring the availability of specialized expertise and sufficient resources.

The tender is structured into six distinct sub-areas:

1. Cloud-based application development

2. Artificial intelligence and new technologies

3. Automation and process analytics: This involves expert services aimed at enhancing the efficiency, quality, and transparency of organizational functional and data-driven processes through the application of automation, hyperautomation, analytics, and systematic development methodologies. The scope encompasses the entire lifecycle of process identification, analysis, development, and automation, from initial ideation to implementation, monitoring, and continuous improvement, primarily within a cloud-based operating environment.

4. Project manager and scrum master services for functional and technical projects: This includes project management services for the development, creation, and implementation of operational methods and processes, as well as associated application development. These services can affect either internal organizational functions or customer-related activities. It also covers technical project management, specifically in the areas of infrastructure and cybersecurity, along with Scrum Master/team leader services for functional and technical development teams. Project managers are responsible for planning, directing, and executing projects in accordance with set objectives (including schedule and budget) and requirements, as well as managing and ensuring the adequacy of project resources. Agile methodologies are predominantly used in project work.

5. Service management and workflow platform development and maintenance services: This sub-area focuses on expert services related to IT service management within the ServiceNow environment, as well as specialized ServiceNow development services for architectural, consulting, and development tasks. These tasks involve ICT architect and expert roles across various ServiceNow modules such as ITSM, ITOM, ITBM/SPM, and SecOps, including system development, configuration, maintenance, testing, training, and related functional and technical architectural design.

6. User-centric development

The services provided under the agreement include:

• Provision of services under normal operating conditions across all sub-areas.
• Provision of services during emergency situations, unless otherwise specified in individual assignments.
• Travel requirements, which will be agreed upon on a per-assignment basis.
• A managed exit process from the service for all sub-areas.
• Other minor related services, such as fees for access to necessary electronic tools.

Work will primarily be conducted by experts at designated Tax Administration premises in the Helsinki metropolitan area or other specified recruitment locations, or remotely as agreed. Software development typically utilizes agile methodologies, and work is generally performed on weekdays during office hours in a secure environment.