Kernzeitentelefonie

TENDER DESCRIPTION

To fulfil its duty to provide information and counselling in accordance with §§ 13 to 15 of SGB I, the contracting authority operates a 24-hour hotline for its insured persons. This hotline is staffed by its own employees. To ensure it can be reached during core hours, the contracting authority intends, for calls that cannot be answered by the contracting authority’s employees during this time—so-called “overflow”—to make use of the supporting communication services of an external service center service provider. The transfer of tasks and outsourcing are carried out in accordance with §§ 197b SGB V and 97 SGB X, i.e. the outsourced activities are exclusively supportive auxiliary activities.

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