KI-Expertendienstleistungen

The contract timeline is as follows:

The framework agreement begins with a fixed term of 5 years. It can be tacitly extended once by two years, making the total maximum duration of the framework agreement 7 years. No further individual contracts may be awarded beyond this 7-year term. Individual contracts concluded before the framework agreement's expiry will continue to be executed according to their provisions, potentially beyond the framework agreement's term.

For the IKT service contract, it commences on the date the contract is signed. This contract has a minimum duration of 5 years and will automatically extend by one year at a time, up to a maximum total duration of 7 years. Termination can occur at the end of any annual contract period, provided the 5-year minimum duration is respected, with a two-month written notice via email or post.

Regarding key milestones or phases, categories such as "Startdatum, Meilensteine, Prüftermine, Abgabetermine" are mentioned as binding for the IKT service contract, but no specific dates or details for these items are explicitly stated in the provided documents.

The core scope of work for this tender involves the procurement of AI expert services through a framework agreement, with an estimated total volume of up to 3,000 hours. These services will be called upon on a project-by-project and needs-based basis.

The initial and concrete project (Project 1) is the implementation of an AI-powered search solution for the city's public digital information offerings. This solution is intended to fully replace the existing search function and provide intelligent, context-related, and multilingual access to public information on the city's website (www.biel-bienne.ch).

Beyond Project 1, the framework agreement allows for the implementation of other AI projects. The contractor's role includes supporting the city in:

• Analyzing functional requirements.
• Evaluating suitable technologies.
• Creating concepts.
• Technical implementation and integration of solutions into the existing system landscape.

The advertised services primarily encompass consulting, conception, project management, architecture, development, and integration services in the field of artificial intelligence.

Potential future AI initiatives and application areas, which are not exhaustive, include:

• Automation or support of administrative processes using AI.
• Utilization of structured data from specialized applications, databases, or data platforms for evaluations, analyses, and decision-making, specifically mentioning Microsoft Fabric.
• Utilization of unstructured data (e.g., documents, regulations, protocols) through AI-supported search, analysis, or assistance functions.
• Development of AI-powered assistants for employees, the public, or businesses.
• Development of solutions for knowledge acquisition and information provision.
• Integration of AI functionalities into existing specialized applications or digital platforms.
• Utilization of Microsoft Copilot, corporate data via Microsoft Fabric, or similar technologies to support specialized departments.
• Development of Retrieval-Augmented-Generation (RAG) solutions or comparable approaches for leveraging internal and external knowledge sources.
• Preparation and implementation of future use cases in generative AI, agent systems, and intelligent automation.
• Further development of Project 1, including the connection of external systems.

The services will be invoiced monthly based on effort, with a cost cap per project, and require a detailed service record. For Project 1, there is an investment for initialization, concept, realization, and introduction (500 hours), as well as annual operating costs covering licenses, hosting, operation, support, maintenance, and updates for the AI search solution. A contingent of 2,500 hours is allocated for other projects, serving as a basis for tender evaluation but not guaranteeing a minimum purchase volume. The overall framework agreement has a cost ceiling of CHF XXX'XXX (representing 3,000 hours) for all projects over the contract duration, excluding VAT and including all expenses.