What is the core scope of work and statement of work summary for this tender?

The core scope of work for this tender is to find a cooperation partner for AS Hoolekandeteenused to provide maintenance, administration, and development services for their client management software, "e-toimik." The statement of work summary and core deliverables include: * Ensuring the reliability and availability of the software. * Correcting errors. * Improving user-friendliness and reliability. * Developing new functionalities. * Performing version updates. * Providing technical support and consulting. * Resolving faults. The objective is to ensure the e-toimik's reliability, up-to-dateness, security, and further development in line with user requirements. The framework agreement has a maximum total value of 215,000 euros (excluding VAT) and is valid for 36 months or until the maximum cost is reached.

Published September 1, 2026

Kliendihaldustarkvara e-toimik haldus- ja arendusteenus

Notice number: 314822-0000

🇪🇪 EstoniaAs hoolekandeteenusedServices

KEY INFORMATION

Submission deadline: • Sep 18, 2026
Location: 🇪🇪 Estonia
Contracting authority: As hoolekandeteenused
Accepted Languages: Estonian
Tender type: Services
Contract Value
Published date: Sep 1, 2026

TENDER DESCRIPTION

AS Hoolekandeteenused seeks a cooperation partner for comprehensive maintenance, administration, and development services for its "e-toimik" client management software, ensuring its reliability, availability, security, and continuous evolution. This includes error correction, user-friendliness enhancements, new functionality development, version updates, and technical support, with the system supporting approximately 1000 users. The solution requires a rebuild on an up-to-date Odoo Community platform (Odoo 20 or newer), adhering to Odoo's standard logic, utilizing standard capabilities, and avoiding legacy code or modifications to Odoo core files. Technical requirements include an Infoturbe juhtimissüsteem compliant with ISO/IEC 27001, secure development following OWASP and GDPR principles, and integration with technologies like Python 3.7+, PostgreSQL 12+, AD, and Microsoft 365. The contract commences on October 24, 2026, and is valid for 36 months or until a maximum total value of 215,000 euros (excluding VAT) is reached, with bidders required to demonstrate a minimum annual turnover of 100,000 euros (excluding VAT).

TENDER BRIEF

The contract starts on October 24, 2026, and is valid for 36 months or until the maximum total contract value is met, whichever occurs first.

Sources

¹Lisa 2_Kliendihaldustarkvara (e-toimik) halduse ja arenduse raamlepingu projekt.docx — “tasumine ei vabasta Töövõtjat Lepingust tulenevate kohustuste täitmisest. Sanktsioonid Töövõtjale ei kehti juhul, kui rikked e-toimikus või nende likvideerimata jätmine on tingitud Tellija või kolmanda osapoole süülisest…”

The core scope of work for this tender is to find a cooperation partner for AS Hoolekandeteenused to provide maintenance, administration, and development services for their client management software, "e-toimik."

The statement of work summary and core deliverables include:

Ensuring the reliability and availability of the software.
Correcting errors.
Improving user-friendliness and reliability.
Developing new functionalities.
Performing version updates.
Providing technical support and consulting.
Resolving faults.

The objective is to ensure the e-toimik's reliability, up-to-dateness, security, and further development in line with user requirements. The framework agreement has a maximum total value of 215,000 euros (excluding VAT) and is valid for 36 months or until the maximum cost is reached.

Sources

¹314822_hankepass_taiendavate_selgitustega.pdf — “1/22 HANKEPASS Hankepass ehk Euroopa ühtne hankedokument (ESPD) on ettevõtja enda kinnitus, mis on esialgne tõend ametiasutuste või kolmandate isikute poolt väljastatavate tõendite asemel. Käesolev PDF vormingus registri…”
²Lisa1_Tehniline_kirjeldus.docx — “Lisa 1 – Tehniline kirjeldus Kliendihaldustarkvara (e-toimik) haldus, hooldus ja arendus Hanke eesmärk on leida koostööpartner, kes osutab AS-ile Hoolekandeteenused kliendihaldustarkvara e-toimik (edaspidi e-toimik või t…”
³Lisa 2_Kliendihaldustarkvara (e-toimik) halduse ja arenduse raamlepingu projekt.docx — “Riigihanke alusdokumendides ja nende lisades sätestatud nõudeid. Kontaktisikud Tellija määrab endale käesoleva Lepingu raames Tellijat Töövõtja ees esindama ühe kontaktisiku ning reservkontakti, kes on volitatud Töövõtja…”
⁴Pakkumuse_esitamise_ettepanek.docx — “Pakkumuse esitamise ettepanek Kliendihaldustarkvara e-toimik haldus- ja arendusteenus Hankija, AS Hoolekandeteenused, teeb ettepaneku esitada pakkumus avatud hankes „Kliendihaldustarkvara e-toimik haldus- ja arendusteenu…”

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TENDER DOCUMENTS

DIRECTORY • 8 FILES

314822_hankepass_taiendavate_selgitustega.pdf
70 KBPDF
314822_ESPD_v2.0_laiendatud.xml
288 KBXML
Lisa 3 Tarkvara kirjeldus.docx
51 KBDOCX

and 1 other document

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