Kommunikationstjänster

The contract timeline is as follows:

The contract start date is December 1, 2026. The initial contract duration is two (2) years, extending until November 30, 2028. The client has the option to extend the agreement by one (1) year at a time, for a maximum of two (2) occasions (1+1 year). This results in a maximum total contract duration of four (4) years, until November 30, 2030.

If delays occur due to a review process, the contract period will be postponed by the corresponding processing time. Projects that have already commenced are permitted to continue for twelve (12) months after the official contract end date. The client is required to provide notice at least six (6) months before the current contract period expires if the agreement will not be extended. If no such notice is given, the agreement is automatically extended by one (1) year under the same terms.

Key milestones mentioned in the tender process include:

• Last day for tender submission: October 22, 2026.
• Planned evaluation of tenders: Week 44-45.
• Planned oral presentations: Week 46-47.
• Planned award decision: Week 47.
• Planned startup meeting: Week 47.

The core scope of work for this tender involves SLU entering into a framework agreement with a single supplier to serve as a strategic and operational communication partner (lead agency). The supplier is expected to translate SLU's objectives and requirements into cohesive communication tailored for specific target groups, including the planning, execution, and follow-up of communication initiatives. The assignment emphasizes structure, quality, flexibility, and continuity, requiring the ability to manage both long-term projects and tasks with tight deadlines.

Key deliverables and responsibilities of the supplier include:

• Executing consultant services according to the specifications provided by SLU upon call-off and adhering to the agreement's terms.
• Presenting qualified candidates, detailing their competence and experience, for each accepted call-off.
• Ensuring that offered consultants possess the necessary experience and competence for the services.
• Organizing and performing consultant services collaboratively with SLU.
• Regularly informing SLU about work progress and documenting it.
• Providing a Key Account Manager (KAM) responsible for coordination, strategy, support, task execution, personnel management, and participation in meetings, with full knowledge of the agreement.
• Offering customer service via a functional email for information, call-offs, statistics, complaint handling, invoicing, and quality review, with timely responses.

The supplier must also describe their approach to:

1. Work approach and implementation: How they manage tasks from initial need to delivery and follow-up.

2. Processes and tools: The methods and tools used for planning, structuring, and tracking assignments.

3. Quality assurance: How deliveries are quality-checked for content, language, form, facts, and final production.

4. Capacity and work peaks: How adequate capacity is maintained during busy periods or for urgent tasks.

5. Legal and other requirements: How compliance with relevant regulations and requirements is ensured.

6. Cost-effectiveness: How cost-efficient deliveries are guaranteed in line with SLU's goals and budget.

Optional services include media buying for SLU and managing the associated media budget.

Excluded from this framework agreement are: web platform development, printing services, photography, staffing/extra resources, and pure translation services. The agreement acts as a complement, allowing SLU to also use its internal resources.