Konzeption, Entwicklung, Implementierung, Integration und betriebsfertige Übergabe eines sicheren webbasierten Kundenportals für die Pro Arbeit – Kreis Offenbach – (AöR) – Kommunales Jobcenter

The contract timeline includes various key dates and phases.

Key Dates for the Award Procedure:

• Dispatch of EU notice: October 14, 2026
• Deadline for questions regarding the participation competition: November 6, 2026
• Deadline for submission of applications for participation: November 13, 2026
• Request for indicative offers: November 30, 2026
• Deadline for bidder questions: January 6, 2027
• End of bidding period for indicative offers: January 13, 2027
• Binding period for indicative offers: February 15, 2027
• Negotiation meetings: until February 12, 2027
• Request for submission of final binding offers: February 15, 2027
• Deadline for bidder questions: March 2, 2027
• End of bidding period for final binding offers: March 9, 2027
• Preliminary information according to § 134 Abs. 1 GWB: March 25, 2027
• Anticipated award: April 5, 2027
• Binding period for final binding offers: April 5, 2027
• Anticipated start of execution: April 6, 2027
• Anticipated commissioning (Go-Live of the first expansion stage of the customer portal): December 1, 2027

Contract Duration and Phases:

• The productive commissioning (Go-Live) of the first expansion stage of the customer portal is anticipated by December 1, 2027. This date serves as a basis for calculation and planning for bidders, with binding dates and milestones to be set in the project plan during the initialization and planning phase.
• Maintenance, care, and serviceleistungen begin with the day of successful overall acceptance and have a basic term of 24 months.
• The client has the right to extend the term twice by 12 months each, resulting in a maximum total term of 48 months.

Key Milestones/Phases mentioned in the Leistungsbeschreibung (Performance Description):

• Concept and detailed specification phase: Requirements are detailed technically and professionally, structured into detailed concepts and backlog entries.
• Implementation and integration phase: The solution is iteratively implemented, integrated, and tested in functional increments. This phase involves a minimum of five sprints. An initial setup and architecture phase ("Sprint 0") can precede this.
• Test and acceptance phase: After the declaration of operational readiness, the client conducts functional testing, including a pilot operation with a limited user group. The contractor supports the system and rectifies faults during this period.
• Handover to regular operation (Go-Live for all users): This phase includes final documentation and knowledge transfer after overall acceptance.

Payment Milestones:

• 20% of the remuneration (according to price position 1 of the price sheet) after written approval of the detailed concept by the client.
• 30% of the remuneration (according to price position 1 of the price sheet) after declaration of operational readiness, provided the client does not reject the functional test within 14 days due to operational hindering or preventing defects.
• 50% of the remuneration (according to price position 1 of the price sheet) after overall acceptance.

The core scope of work for this tender involves the development, provisioning, and commissioning of a web-based overall system, comprising a web frontend and a backend, as part of an initial expansion stage. This explicitly includes the migration or transfer of existing digital application processes. The contractor will act as the responsible general contractor, accountable for establishing the agreed functionality of the overall system and undertaking all necessary steps.

The project follows an iterative (agile) approach, involving several key phases and deliverables:

• Initial Setup and Architecture Phase ("Sprint 0"): Preparation of infrastructure, fundamental architectural decisions, and technical interfaces.
• Concept and Fine Specification Phase: Detailed elaboration of functional and technical requirements into fine concepts and backlog entries.
• Implementation and Integration Phase: Iterative implementation, integration, and testing of the solution in functional increments, with a minimum of five sprints for the first expansion stage focusing on core processes (KP 1-7).
• Test and Acceptance Phase: Functional testing, including pilot operation with a limited user group, followed by system support and issue resolution by the contractor during this phase.
• Handover to Regular Operation (Go-Live): Occurs after overall acceptance, with final documentation and knowledge transfer.

Post-acceptance services include system service (e.g., maintaining and restoring operational readiness), further development and adaptation of the overall system, maintenance and care services, and project management. The tender also outlines optional extensions, such as an optional Expansion Stage 2 for employer services, optional extensions of serviceleistungen, and support services for provider changes (exit scenario), along with provisions for handling change requests. The contractor is also responsible for training, documentation, and adhering to specified service levels and incident management procedures.