Konzeption, Realisierung und Betreuung einer barrierefreien, gerä-teübergreifenden Web-Plattform mit nativer App-User-Experience

The contract timeline is structured as follows:

Contract Start Date: The contract comes into force upon the award of the contract.

Contract End Date: The contract has a term until the end of the agreed service phase. The service phase begins upon acceptance of the web platform and ends after ten (10) years.

Total Duration: The service phase is for a duration of ten (10) years. The client has the unilateral option to extend the service phase twice, each time by two (2) years.

Key Milestones and Phases:

The contract is divided into two main phases:

1. Umsetzungsphase (Implementation Phase):

• This phase ends with the overall acceptance of the services, following the launch of the web platform.
• The project completion is required by December 31, 2028. There is an aim to extend this deadline to March 31, 2029, pending approval.
• The implementation phase is further divided into five sub-phases:
• Phase 1 - Spezifikation (Specification): A three-month phase to develop a detailed technical specification. Milestone: Final acceptance of the specification by the end of April 2027.
• Phase 2 - Marktforschung, Konzeption & UI-/UX-Gestaltung (Market Research, Conception & UI-/UX Design): Begins after Phase 1 approval, encompassing conceptual design, information architecture, and UI/UX design. Accompanying market research and tests start from May 2027. Milestone: Approval of UI/UX designs and interactive prototype by the end of August 2027.
• Phase 3 - Technische Entwicklung & Implementierung (Technical Development & Implementation): Includes frontend and backend development, barrier-free implementation, and integration of core components. This phase begins within Phase 2 once a UI/UX design milestone is approved. It also involves CMS content filling and migration over a six-month period.
• Phase 4 - Qualitätssicherung & Testing (Quality Assurance & Testing): Runs parallel to the end of Phase 3, starting once a technical development and implementation milestone is achieved and approved. This phase covers general quality assurance, user acceptance testing, and official accessibility audits.
• Phase 5 - Launch & Go-Live: Initiated after the approval of all preceding project phases. This phase involves final data migration, deployment to the production infrastructure, and necessary DNS changes, culminating in the Go-Live. The overall acceptance, marking the conclusion of the implementation phase, occurs after the Go-Live and a hypercare phase.

2. Servicephase (Service Phase):

• This phase commences after the acceptance of the web platform and continues for ten (10) years.
• During this phase, the contractor provides services to ensure the operational capability and reliability of the web platform.

The core scope of work for this tender involves the conception, realization, and ongoing support of an accessible, cross-device web platform with a native app-user experience for Dresdner Verkehrsbetriebe AG.

The project is divided into two main phases:

1. Implementation Phase (Umsetzungsphase): During this phase, the contractor is responsible for creating the entire project as defined in the requirements specification ("Lastenheft") and other contract documents. This includes five sub-phases, with the first being "Spezifikation," where a detailed technical specification ("Gesamtpflichtenheft") is developed in close cooperation with DVB AG, serving as the definitive contractual basis. The contractor's scope is comprehensive, including all necessary components, tools, and aids, even if not explicitly listed, unless specifically designated for the client to provide.

2. Service Phase (Servicephase): Following the acceptance of the web platform, this phase focuses on ensuring the operational capability and reliability of the platform. Services include maintaining and restoring functionality, performing updates, and providing support, such as operating a hotline for the client's users. The service phase has an initial duration of ten years, with two optional extensions of two years each.

Key deliverables and areas of work explicitly stated in the documents include:

• Technical Infrastructure: Encompassing target architecture, interface overview, hosting and operating environment, scalability, performance, redundancy, IT security, data protection, DevOps, maintenance, and monitoring.
• Functional and Strategic Requirements: Covering design, UX/UI guidelines, frontend principles, a digital design system, and a comprehensive Content Management System (CMS) with features like editorial workflow, digital asset management, AI-supported multilingualism, URL and shortlink management, flexible form and data structure management, quality assurance, global platform configuration, and SEO tools.
• Platform Features: Including ticket provision across all channels, user journey design for the purchase process, and Business Intelligence (BI)/analysis capabilities.
• Customer Service Ecosystem: Integration and interoperability with customer and ticket systems, identity management and authentication, a central administration interface for customer and ticket data, and ensuring overall usability and platform capability.
• Reporting & Analysis: Focusing on interoperability with other sales systems, data formats, and data updates.
• Multitenancy (Optional): If opted for, this includes central management, client-specific configurations, reporting, process and business rule configuration, and support for various operating and implementation models.
• Development and Innovation: Covering a roadmap for software development, DevOps processes/setup, fostering innovation, and client participation.
• Non-functional Requirements: Addressing performance, load limits, availability, usability, responsive design, accessibility, data protection (DSGVO), IT security, SEO, GEO, and analytics.
• Data Migration, Testing & Go-live: Involving a migration concept, technical analysis, migration requirements, and systematic quality assurance and testing procedures.